Human Resources Customer Service

VERNELL KAY RANDALL

** ********* ****, *******, ** 49423 * ***********@*****.***

* 616-***-****

OBJECTIVE

Results-oriented professional with broad background in Employment Services,

JobPlacement/ Development & Human Resources

EDUCATION

Master Degree, Workforce Education, Training & Development, Southern

Illinois University, Carbondale, IL

Bachelor Degree, Advanced Computer Information Technology, Southern

Illinois University, Carbondale, IL

Other Training: Project Management Training, Project Success Inc.,

Atlanta, GA

PHR Certificate Training, University of West Georgia,

Carrollton, GA

Work Ready Certified

HIGHLIGHTS OF QUALIFICATION

. 5+ years combined experience; Employment Services, Job Development,

Human Resources

. Highly Organized & Workshop & Classroom Develop Skills

. Business Development Skills

. Recruiting, Hiring, Training & Management Skills

. Student program development experience

. Strong Communications, Customer Service & Interpersonal Skills

. Recognized as a job placement and career guide agent

. Skilled in Microsoft Office Suite, 2007, 2003

SKILLS & ACCOMPLISHMENTS

Workforce Development

* Office Administration/Employment Developer; budgeting, program goal

planning, communication &

multi-level management collaboration

* Workforce relationship development; Community employers, Workforce

Investment Act Services,

Employment agencies, Universities & Colleges

* Assessment of skills for training programs

* Employment networking, presentations & program marketing; job fairs,

open house

* Performance evaluations and trainee site development

* Researched labor market, industries & trends to determine employers'

workforce needs

Employment/Career Development

* Career placement services to diverse adult populations; 2 years

awarded Top Placement Developer

* Conducted client assessments: aptitude, values, interest inventories

and evaluated training

* Created classroom instruction for job search techniques, resume

writing and interview workshops

* Processed intake procedures and made referrals to supportive services

* Provided career coaching & workforce readiness instruction; increased

placement rates by 40%

* Taught introductory & remedial computer courses; Word, Excel

* Developed external relationships with agencies; supportive agencies,

appropriate social services,

training & educational services that increased program awareness by

25%

* Researched and developed job plans utilizing labor market leads,

vocational systems, internet & One

Stop Service Centers

* Represented organization in the community and throughout varied

industries

Human Resources & Client Management

* Case management functions for Steps to Success clients (15 - 250);

job placement & job retention

* Identified employment barriers with clients and set up career goal

plans

* Successfully multi-tasked program components; orientations, intake,

skill assessment, training;

improved business relations by 30%

* Counseled and guided diverse populations & worked with various

partner agencies

* Consistently developed and maintained rapport with clients and

employers

* Developed effective strategies for job placement of qualified

candidate; increased placement results

by 40%

* Employee orientations, recruitment, hire and selection

* Interpret, monitor & implement policies and organization regulations

* Performed all pre-employment functions; background/reference checks,

drug screens, employment

verifications

EMPLOYMENT HISTORY

Instructor, West Georgia Technical College, Newnan, GA

04/10-07/10

Workforce Development Specialist,University of West Georgia, Carrollton,

GA 11/08-05/09

Employment Specialist, Workforce Career Center, Beaverton, OR

07/07-08/08

Career Placement Specialist, Workforce Training Center, Portland, OR

01/07-04/07

Adjunct Instructor, Heart of GA Technical College, Dublin, GA

04/06-12/06

Employment Specialist, Workforce Training Center, Portland, OR

02/04-12/05

Director's Assistant, America West Airlines, Tempe, AZ

06/02-04/03

Staffing Assistant, Priority Staffing, Inc., Tempe, AZ

10/01-05/02

Executive Administrative Asst., Qwest Telecommunications, Tempe, AZ

11/00-08/01

Benefits Specialist, Georgia-Pacific Corporation, Atlanta, GA

08/99-02/00

Human Resources Manager, Georgia-Pacific Corporation, Atlanta, GA

04/97-07/99

Program Coordinator, Minority Engineering Programs, Southern Illinois

University, Carbondale, IL 08/89-

09/95

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