Customer Service Administrative Assistant

Latoya W. Sampson **** Oconner Crescent

? Norfolk, VA 23503

Email:abiqlx@r.postjobfree.com ? Phone: 706-589-

1123

Objective: Seeking a position as a valued member within your company that

leverages my achievements, skills, and energy, as well as, obtaining a

professional and challenging career that offers opportunities for growth,

contributions, and advancement.

Academic History:

Savannah State University - Savannah, Georgia

January 2002 - May 2006

. Degree: Bachelor of Science

. Major: Sociology

. Cum Laude/Alpha Kappa Delta (AKD) International Honor Society

. May 2001 HS Diploma

Work Experience:

Oct. 2007 - July 2010

Federal Subcontractor to Department of Energy (D.O.E.): Shaw/AREVA MOX

Services 706-4F Aiken, SC

Training Records Administrator / Administrative Assistant II

. Responsible for processing all records for training courses and

personnel files.

. Worked with the Training Department to ensure quality,

comprehensiveness, accuracy, and timeliness of data for all records and

course files; as well as supported the intake and discharge of

procedures.

. Create Desktop Guides and initiate procedures for MOX Project

Learning Management System Database & External Training

. Assisted with Administrator's audits internally with Quality

Assurance/Quality Control and the Nuclear Regulatory Commision (NRC)

. Aided in the facilitation of (MOX) Projects' new paperless training

database and records filing system.

. Secured key document forms outside provider and government agencies.

. Created transmittal/submittals to send to document control and Site

Training Records center for MOX and NRC personnel.

. Submitted and created reports on the company and department webpage

using Microsoft Excel and Microsoft Access.

. Input data, printed, copied, faxed, scanned, and emailed documents.

. Aid in support of keeping employee's in compliance with Annual

Training required by the project

. Create and maintain a system for Personnel and Job Performance

Measure Qualifications and Certifications

. Secured all classrooms and the main lobby area at the end of the

workday.

. Schedule/issue out classrooms to other designated departments as

needed.

. Maintain department supplies and an avid key holder for each

classroom, file room, and sound room.

~ 40 hours per week & Overtime hours worked as requested

Feb. 2007 - June 2007

Georgia-lina Foundations, Inc.

134 S. BelAir Rd. Martinez, Ga

Office Manager (Construction)

. Sustained and documented all customer, employee, and vendor files on

Microsoft QuickBooks system.

. Prepared daily reports for Management.

. Collaborated with Clients and Contractors for effective scheduling.

. Requesting permits, ordering materials, allocating resources and

staging.

. Input all invoices, quotes, bills, receipts, and checks.

. Assisted with budgeting/financial resources and purchasing and

balanced the company's daily accounts, maintain collections, and payroll.

. Conducted basic clerical functions; to include receiving and

answering multiple telephone lines, prepared and distributed faxes.

~ 35-40 hours per week (varied)

Latoya W. Sampson 8715 Oconner Crescent

? Norfolk, VA 23503

Email:abiqlx@r.postjobfree.com ? Phone: 706-589-

1123

Sept. 2004 - May 2006

Academic Advisement Mentoring Program

3219 College Ave. Savannah, Ga.

Savannah State University

Peer Advisor/Administrative Assistant for Center for Teaching and Learning

Support (CTLAS)

. Effectively and efficiently served the needs of the students,

faculty, staff, parents, or other school constituency's.

. Contributed to the input/output of confidential student information

in the school Banner system database.

. Advised students on their course selection.

. Supervised up to four student workers and managed the facility in the

absence of administrators in the office.

. Edited, designed, typed and proofed a variety of written materials.

. Carried out various school administrative functions assuring

timeliness for completion and accuracy of information daily.

~ 18-20 hours per week

Sept. 2004 - May 2005

Sol C. Johnson High School

Savannah,

Ga.

Guidance Counselor Intern

. Assisted in planning the Parent Teacher Organization (PTO) Board and

worked with the Student Support Team which entailed a Psychologist,

Social Worker, and a Nurse. Participated in Class Guidance Workshops

which consisted of study skills and any Ninth Grade Academy objectives.

Served as a mentor/tutor to student(s), worked with faculty and staff,

facilitated the Gwinn Goodman Project, and participated in Sol C.

Johnson's High School Career Fairs.

~ 20 hours per week

Assets and Employment Qualifications:

. Ability to work alone and with a group, and adapt easily to a new

environment and others

. Data Management, Budgeting, and Multi-tasking.

. Customer Service and Communication Ability.

. Supervision and Training.

. Interpersonal/Organizational effectiveness and leadership efficiency.

. Complex Problem Solving and Critical and Creative Thinking.

. Proficient in Computer Software: Windows, QuickBooks (Contractors

Edition), Internet, Microsoft Software (Word, PowerPoint, Publisher,

Excel, {partial}Access), Documentum 5.2.5 implementation, Banner

Database, Adobe Acrobat Professional, Web Interface ASP Sequel Server

Database version 8.0/2000.

. Ability to operate a printer, fax machine, copier, and scanner

precision.

. Filing and Data Entry

Skills in detail:

I have gained the ability to type 32-36 words per minute. Effortlessly

grasp new computer software and databases. I also possess exemplary

listening and typing skills, excellent customer service, as well as team

work. I can develop favorable ideas, various problem solving techniques,

and displaying talent of creativity. I am highly capable of following

directions and completing assignments in the designated time period. I

easily alphabetize, file paper work, input data, create spreadsheets,

create programming queries, compile complex reports, and operate word

processing software. Most importantly, I possess great organizational

skills and have the ability to research and conduct program analysis in

assigned areas of work, when needed.

Professional Affiliations and Certification:

. AHA Heartsaver First Aid CPR Certification 4/09/2009 - 4/2011

. Sociology Club: Secretary/Assistant Secretary

. Iota Phi Lambda Sorority, Inc. - Business and Professional

Sorority: Corresponding Secretary

. Diversity Education Exchange Project (D.E.E.P.)

. Alpha Kappa Delta (AKD) International Honor Society: Miss AKD

2005-2006/ Treasurer

. Peer Counselors Association: Student Orientation Leaders/

Mentor

. Interracial Communications Project: Fundraising Coordinator.

Contact this candidate