Customer Service Office
Resume:
Karen Linke___________________________________
**********@*******.***
Summary
Seeking a position where I can utilize my customer service, office management, phones and people skills.
Highlights of Qualifications
Over 19 year’s professional experience working with people and customer service.
Very well organized and able to meet deadlines and willingness to learn.
High level of computer competency in navigating a variety of programs.
Proven skills in persevering to solve customer and phone issues.
Self-motivated and confident in making independent decisions
Dedicated, reliable, responsible, and dependable.
Relevant Experience
Customer Service, Organization and Communications
Processed and disseminated Infomaker reports and training materials for the Qualitative Case Review.
Accessed State of Utah Case Process Review database to verify case reviewer reports.
Pulled statistics from SAFE and Mainframe programs for DCFS regarding child fatalities, under the
age of 21.
Responsible for payment processing of employee reimbursements, phone bills, and prepared requests
for out-of-state conferences.
Received, reviewed, edited and completed case reader time sheets and mileage forms.
Organized Foster Care Citizen Review Board Reports for statistics to be included in yearly report to the
Legislature.
Responsible for ordering office supplies online for State office building, receiving and inspecting
deliveries and processing payments in a timely manner.
Worked exclusively with the Fatality Review Coordinator on pulling up statistics from SAFE and
mainframe.
Receptionist for Social Security District Manager, performed mailroom duties, date stamped mail,
verified documentation and researched financial information.
Professionally greeted clients and public, assisted with resume preparation, typed memos, letters and
fax’s.
Created filing system, archived documents and other duties as assigned.
Employment History
State of Utah, Office of Services Review Office Technician II 8/2000 to 7/2009
State of Utah, Office of Compliance Office Technician III 8/1997 to 8/2000
Receptionist State of Utah, Social Security Administration, 8/1994 to 8/1997
Internal Revenue Service and
Utah State Office of Rehabilitation
Contact this candidate