Customer Service High School

Kimberly Cohen

***** * **** ** ****, AZ *****, Phone number 602-***-****

Qualifications Summary

• Over twelve years experience in handling Insurance claims as a litigation claims adjuster.

• Aided in developing safety plans with various risk management and human resource departments.

• Licensed in Arizona to practice insurance.

• Auditing various insurance company files and human resource files.

Work Experience

1/2008-12/2009 Paralegal Steven C Lester, Esq.

• Preparation of files for attorney.

• Contact with attorneys, witnesses, applicants and employers

• Scheduling hearings, depositions and conference calls with clients.

• Obtain medical records and personnel files.

• Conducted file reviews at the Commission and Administrative Law Judge offices.

• Completed stipulations, settlement documents, request for hearings.

• Multi phone lines.

• Customer service.

• Reviewed surveillance video.

9/2006-1/2008 Senior Litigation Claims Adjuster Zurich Insurance

• Handled time loss, litigation and subrogation claims.

• Requested surveillance on various files.

• Audited files for the insurance company and various dedicated accounts.

• Detail oriented.

• Multi phone lines.

• Conducted conference calls.

• Recorded statements.

• Issued payments.

• Determination of eligibility.

• Utilization of various attorneys.

5/2002-9/2006 Senior Litigation Claims Adjuster Arizona School Alliance

• Handled time loss, litigation and subrogation claims.

• Requested surveillance.

• Monthly file reviews.

• Brought in over thirty school districts.

• Worked with various school safety departments to develop training.

• Issued payments.

• Issued notices.

• Multi phone lines.

Education

1998-2000 Glendale Community College

Studies for business administration

1995-1997 The Bryman School

Received a degree for surgical technologist. Excelled in medical terminology.

1986-1990 Central High School

Received diploma and continued on the honor role throughout my High School Career and participated in Decca,

which allowed me to work and obtain High School Credits.

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