Customer Service Administrative Assistant

Ellen Gray

**** ******* ******, #***

Las Vegas, NV 89108

702-***-****; 702-***-****, Ext. 204

abiqjc@r.postjobfree.com

I have been with United Blood Services in Las Vegas for 17 years and promoted five times; each

promotion increased my level of responsibility. I have an excellent work ethic and can handle

multiple tasks.

Professional Experience

United Blood Services, (UBS) Las Vegas, NV June 2006 to current

Donor Recruitment Supervisor

Supervise administrative staff, donor recruiters, donor relations specialist, and tele-recruiters.

Responsibilities include setting goals and objectives, performance evaluations and corrective

action plans.

Schedule staff and approve timesheets

Responsible for meeting donor appointment goals and monthly department collection goal which

resulted in Center goal achievement for 28 straight months (8 out of 12 are considered

successful).

Administrator and trainer of Progesa donor records computer system.

Administrator and trainer of eDonor donor scheduling computer system.

Administrator and trainer of Hemasphere calendar and sponsor management computer system.

United Blood Services, Las Vegas, NV August 2002 to June 2006

Administrative Supervisor

Supervised administrative staff of two.

Attended initial trainer training for new calendar and sponsor management computer system.

Attended regular software version update trainings and trained users as necessary.

Conducted performance evaluations and corrective action plans.

United Blood Services, Las Vegas, NV March 1998 to August 2002

Administrative Assistant

Responsible for accuracy of a 12-month blood drive calendar.

Attended initial trainer training for new donor records computer system. Trained approximately

40-50 staff based on their security access.

United Blood Services, Las Vegas, NV May 1996 to March 1998

Community Relations Secretary

Prepared agenda’s and attended weekly department staff meetings. Scribed and routed meeting

minutes to staff.

Implemented a volunteer program and trained up to 15 volunteer staff to assist with blood drives

and office activities.

Created marketing materials used to publicize mobile blood drives which increased blood

donation awareness.

Produced timely and accurate personalized confirmation and appreciation letters to blood drive

sponsors.

Resolved public and departmental inquiries with diplomacy.

Routed incoming telephone calls to appropriate department and staff.

United Blood Services, Las Vegas, NV September 1995 to May 1996

Community Relations Assistant II

Responsible for implementing a volunteer program. I trained and organized up to 15 volunteer

staff to assist with blood drives and office activities.

Created marketing materials used to publicize mobile blood drives which increased blood

donation awareness.

Produced timely and accurate personalized confirmation and appreciation letters to blood drive

sponsors.

Resolved public and departmental inquiries with diplomacy.

Routed incoming telephone calls to appropriate department and staff.

United Blood Services, Las Vegas, NV April 1993 to September 1995

Community Relations Assistant I

Created marketing materials used to publicize mobile blood drives which increased blood

donation awareness.

Produced timely and accurate personalized confirmation and appreciation letters to blood drive

sponsors.

Resolved public and departmental inquiries with diplomacy.

Routed incoming telephone calls to appropriate department and staff.

Utah Power and Light 1985 - 1990

Customer Service Representative

Performed connect and disconnect orders for call-in and walk-in customers.

Worked with non-pay customers to assist with payment arrangements.

Operated two-way radio to communication with field staff.

Received payments and balanced cash drawer.

EDUCATION

High School Diploma, Western High School, Las Vegas, NV 1978

Classes/Seminars

Current Good Manufacturing Practices Annually

Dale Carnegie Course

Cornerstone Excellence

Win Over with Service

Kronos Workforce Management

Analyze and Improve Performance

Diversity: Partners Helping Partners; Interviewing and Hiring the Best

Keystone Leadership Training: Supervising Others; Communicating Effectively

Software

Microsoft Excel; Word; Publisher; PowerPoint; Outlook; Kronos Time Keeper, Hemasphere

Calendar/Sponsor Management; Progesa Donor Records; eDonor Donor Scheduling

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