DAWN SWAIN
**** **** **, ******, ** ***** 214-***-**** abiqiy@r.postjobfree.com
SUMMARY
Social Media Maven, Maker Diplomat and Liaison, Artist, Writer, and All-Around Geek
SKILLS
Social Media methods
Spredfast (intermediate to advanced user), Hootsuite, Facebook, Twitter, DeviantArt,
YouTube, WordPress blogs (authorship, design, maintenance, hosting), forums (phpBB,
SMF), webmastering, Tweetdeck
Software
Microsoft Office up to 365 (intermediate to advanced user for Word, Excel,
PowerPoint, and Outlook, beginner to intermediate for Publisher and Access), GIMP
and Adobe Photoshop for image manipulation and creation, all web browsers
(including Chrome, Firefox, Safari, and IE11), WinSCP and SmartFTP for web
management, PuTTY for CLI with web servers for administration, Google Documents
and Google Drive (especially for securely sharing conversation-critical documents in
real time)
Other Skills
Typing: 80wpm; easily creates games, puzzles, and contests; published author; in the
process of improving HTML, CSS, PHP, and other web-specific development languages;
3D model and print developer
EXPERIENCE
April 2014 to Community Manager, RadioShack through ICUC Moderation
September 2014
Overhauled the social media process for efficiency and transparency, making a four-
man job a one-man job
Maintaining a consistent cadence and tone for all social media messages through the
WordPress blog and Facebook/Twitter/Google Plus through Spredfast, plus the
occasional native interactions
Producing weekly reports from Spredfast and other reporting tools (Google Analytics,
Brandwatch)
Establishing and maintaining makerspace and hackerspace relationships on behalf of
RadioShack
January 2013 to Technical Support Representative, teleNetwork
March 2014
Received incoming calls in my home office via dedicated VPN, providing technical and
customer support to customers
Mentored and trained new hires for technical and customer support excellence
Operated in a Citrix-based environment, including proprietary software and industry
standards, such as Remedy, Tracker, and RX.
May 2006 to June US Community Manager, Spicy Horse Games
2012
Created an online community centered first around the forum and later around social
media channels in support of the company and the company’s titles
Provided reporting to the executive team concerning public opinion, maintained the
public-facing PR portals with the latest information
Produced merchandising designs and established vendor relations to create those
designs, producing alternate revenue streams
Created and implemented multiple marketing strategies to garner support for the
creation and release of AAA titles, iOS games, and episodic games.
EDUCATION
2011-2013 Entrepreneurship/e-Marketing, Ashford University Online
ADDITIONAL ASSOCIATIONS
2013 to Dallas Makerspace, 1825 Monetary Ln, Suite 104, Carrollton, TX 75006
Present
Teaches two classes per week currently, in two-hour increments Monday and
Wednesday evening, including:
Writing Group – the essentials of plot design, character creation, world development,
pacing, idea farming
Subversive Knitting – an enclave of folks who crochet and knit for the sake of creative
“soft bombing” projects and certain charitable works, such as knitting breast-sized bra
inserts for mastectomy patients.
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