Customer Service Administrative Assistant

Donna L. Womack

**** ********** **. ******** ** *3225 Home: 804-***-****-CELL: 804-***-****

email: abiqhm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly-effective capabilities in following accounting procedures

Reacts well under pressure while conditions are continuously changing

Intermediate level using MS Office Products 2007

Results oriented while identifying and resolving problems with all levels

of staff

Proficient in preparing financial or administrative reports and business

correspondence

Use time efficiently when prioritizing and planning work activities on a

team or individually

WORK EXPERIENCES

Accounting Clerk, Virginia Alcohol Safety Action Program, Richmond,

Virginia

May 2010-June 2010

Managed vendor and employee travel related expenses payments and files with

control documentation

Accountable for receipting and posting funds in agency accounting system

Entrusted with having expenses appropriate approvals, paid and reconciled

in a timely manner

Successfully interacted with clients when directing them to nearby offices

for service

Employment Benefits Specialist, Virginia Employment Commission, Richmond,

Virginia

February 2009-Dec 2009

Balanced companies employees payroll taxes reports from scanned documents

Keyed and verified for accuracy roughly 800 monetary payments weekly

Interacted productively with claimants by telephone for additional critical

information

Bookkeeper/Administrative Assistant, First Union Baptist Church Daycare,

PT, Richmond, Virginia

January 2008-November 2009

Maintained database by entering new or up to date account information

Managed the weekly timesheets, billing, account receivables, payables,

deposits and account reconcilement

Created several methods to decreased weekly office hours

Computed customer statement per request

Provided age account report to Board members

Manager of Student Accounts, Baptist Theological Seminary at Richmond,

Virginia

September 2008-February 2009

Promptly managed the billing, collection and payment posting process for

student housing or tuitions

Sufficiently resolved all student account inquiries in a courteous manner

Updated student accounts when grant, pledge or scholarship funds were

available for disbursement

Senior Operations Specialist, Mutual Funds, Wachovia Securities, Glen

Allen, Virginia

Sept. 2007-January 2008

Manually updated trade accounts for disbursement of funds

Reconciled or researched shares disbursement exceptions from fund transfer

accounts

Fiscal Technician, Child Support Enforcement, Banking Unit, Richmond,

Virginia

February 2004-July 2007

Accurately identified and posted a large volume of incoming electronic fund

transfer payments

Ensured returned checks were applied appropriately, balanced, batched,

deposited and reconciled

Responded to telephone inquiries from customer service concerning

disbursement of returned payments

Researched and refunded monies received in error using Oracles Financial to

set up vendor's refund accounts

Fiscal Technician, Department of Medical Assistance Services, Accounting

Unit, Richmond, Virginia

March 2003-February 2004

Controlled the printing and tracking of bi-weekly billing and collections

activities

Notified customer of account adjustments according to procedures with

updated statements

Discrepancy Payment Analyst, Patient Acct Services, HCA Richmond, Virginia

October 2001-February 2003

Demonstrated strong commitment to customer service while working under and

over paid accounts

Evaluated billing, payments and authorizations agreement based upon

provider's contract or coding

Meet and exceeded department goals for resolving bills, payments and

authorizations based upon provider's contract or coding

EDUCATION

Computerized Accounting Certificate, Kee Business College, Richmond, VA

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