Manager Customer Service
Resume:
Priscilla Riggs
Rougemont, NC 27572
abiqew@r.postjobfree.com
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Objective To provide professional and efficient service as an Office
Manager,
Office Administrator and/or Bookkeeper.
Profession
al Skills Quickbooks Filing/Editing Notary Public
Microsoft Excel Typing (40 + wpm) Accounting
Microsoft Word Office Procedures Fundamentals
Outlook Telephone Skills Reconciliation of
PowerPoint Accounts Payable Financial Statements
Sage Master Builder Accounts Receivable
Management Skills
Quickens Payroll Data Entry
Xactware HUD Certified Customer Service
(Estimating Payroll Skills
Program) Sales Tax Reports Budget Reports
Project Mgt Accruals
Audit Reviews with Cash Flow
State Tax and
Workers Comp. Ins.
Education
1973 High School Graduate from Hobgood Academy, Hobgood,NC
Various Accounting and Computer Certifications while
employed at Verizon / GTE
Administrator Training for ISO9000 and TL9000 Certification
at Verizon
Quickbooks 2004 Certification
Public Notary
Employment
Skills Project Management on Job Budget and Actual Cost.
Project Controls Specialist including tracking job cost,
reviewing contract budget, processing invoices, accruals
and cash flow for projects.
Worked with Auditors from NC State Tax Dept and Workers
Comp. Insurance.
Developed ability to multitask in a fast-paced environment.
Maintained excellent customer relations and developed
customer rapport.
Experience in the accounting and financial fields.
Ability to follow instructions well and make decisions with
little or no supervision.
Excellent organizational skills and office multitasking.
Maintained all record-keeping procedures without error.
Delegate responsibilities to employees to meet company's
expectations.
Effectively developed telephone communication skills.
Communicates well with co-workers and a team player.
Excellent use with the calculator, fax machine and copy
machine.
Manages time well, meets deadlines and willing to accept
new challenges.
Employment
History April 2008 ~ June 2009 D.W. Ward Construction Co.,
Inc.
Durham, NC
Bookkeeper
Review job cost to budget for the Project Controls Manager.
Process Contractor Invoices and Pay Applications.
Reconciled bank statements, monthly vendor statements and
credit card statements.
Set-up business accounts and completed credit applications.
Process Payroll, Expense Statements, Unemployment and post
vacation and sick time.
Verify the Monthly Payment Schedule is met.
Make bank deposits.
Verify Subcontractors Monthly Billing Statements.
Assist on Special Projects with Estimator and Project
Controls Manager.
Worked closely with the CPA on the company's financial and
accounting reports.
April 2007 ~March 2008 Progress Energy - Hyco Lake Plant
Roxboro, NC
Project Controls Specialist (Contractor)
As of December 2007, temporarily assuming the
responsibilities of the Project Controls Manager.
Process Potential Change Notices (PCN's) file maintenance
and transmittals coordinate with three department managers.
Review and process all subcontract invoicing for the Plant
Construction site.
Process and analysis Contractor spreadsheets by Units /
Projects.
Process Contractor Invoices and Pay Applications Recap by
Company.
Process requests for Contract Action Tracking (RCA's)
Process Contractor File Maintenance, Change Orders, etc.
Record meeting minutes for weekly contractor meetings.
Research and analysis budget cost per Contractor with
Progress Energy Accounting department including Monthly
Accruals and Cash Flow.
Handle inquiries from Contractors.
March 2007 ~ Nov 2006 Lowes Home Improvement
Roxboro, NC
Specialist - Kitchen Design for Cabinets and Countertops
Specialized in estimating, pricing and selling Kitchen
designs for individual orders of Cabinets and Countertops.
Responsible for providing quick, friendly customer service
by answering customer's questions.
Provide purchase assistance in selection, demonstration and
purchase including special orders and installations.
Maintaining stock and fronted according to planograms and
correct pricing.
Maintain Levels 1 and 2 Training Certification for Kitchen
Designs.
Promote the sales of the Lowes Credit Cards and Project
Cards.
Cross trained in other departments to assist in sales.
Oct 2006 ~ Mar 2006 General Repair & Restoration
Service, Inc.
Timberlake, NC
Bookkeeper (Part-time)
Process weekly Payroll, Accounts Payable and Account
Receivable process in the Quickbooks 2004 system.
Analysis and track the labor and equipment cost for each
job.
Set-up business accounts and completed credit applications.
Notarized all pay applications and lien waivers.
Work with insurance companies on homeowner's claims from
damages to property in the B2B program and Xactware for
Estimating.
Reconciled bank statements, monthly vendor statements and
credit card statements.
Set-up business accounts and completed credit applications.
Order materials for the jobs and follow-up with delivery
schedules.
Assist with the estimating for jobs and travel to various
locations to research data needed to get materials for
jobs.
Aug 2005 ~ May 2004 Siteworx Contracting, LLC
Durham, NC
Office Manager
Assisted Business Manager with the final review for all
Major Contracts, Pay Applications and Change Orders.
Processed Payroll weekly in the Master Builder Program.
Handled the Accounts Payable and Account Receivable
process.
Analysis and track the labor and equipment cost for each
job.
Worked closely the Business Manager to make sure payment
schedules meet their deadlines.
Reconciled bank statements, monthly vendor statements and
credit card statements.
Set-up business accounts and completed credit applications.
Notarized all pay applications and lien waivers.
Implemented and maintained the safety program.
Performed the hiring for new employees and researched their
back ground.
Filed unemployment benefits for company employees.
Tracked attendance and vacation for 36 employees.
Responsible for maintaining the health, dental and life
insurance programs.
2003 ~ 1973 Verizon South
Durham, NC
(Retired ~ 30 Years Service)
Staff Secretary ~ Bill Print & Distribution (2003 ~ 1998)
Assist Manager and Management Staff with Special Projects &
Daily Reports.
Perform timely and accurate processing and distribution of
bills.
Processed Invoices from vendors and expense statements to
Accounts Payable.
Maintained vacation schedules for 70 hourly and 36
management employees.
Processed weekly timesheets for hourly and management
employees.
Tracked departmental expenses and prepared budget reports.
Tracked attendance and absenteeism for hourly and
management employees.
Implemented job aids for Supervisors and Management Team
for production and quality control.
Emergency Response Team Leader for 350 Employees covering
fire safety, security and emergencies issues.
Team leader for implementing the TL9000 process and
providing documentation.
Administrative Specialist ~ Carrier Markets (1998 ~ 1994)
Performed special billing to outside carriers for end user
billing.
Met department deadlines for getting billing mailed on time
with 100% accuracy on billing.
Team leader for implementing the ISO9002 process and
providing documentation.
Administrator ~ Various Other Departments (1994 ~ 1973)
Warehouse Supply Clerk, Accounts Payable, Miscellaneous
Accounts Receivable, Facilities and Dispatch Router and
Carrier Markets.
Education:
1973 High School Graduate from Hobgood Academy, Hobgood,NC
Various Accounting and Computer Certifications while
employed at Verizon / GTE
Administrator Training for ISO9000 and TL9000 Certification
at Verizon
Quickbooks 2004 Certification
Public Notary
Interests:
Support Bahama Fire Department, Active member of Bahama
Baptist Church, Enjoys Most Sports & the Great Outdoors,
Nascar Racing, Gardening, Writing Poetry, Traveling and
Good Music.
References Furnished Upon Requests.
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