Manager Sales
Resume:
KIMBERLY ANNE MOORE
Hebron, Maryland 21830
********.*********@*******.***
EXPERIENCE:
Verizon Communications, Salisbury, MD December 1999 -
July 2010
Sales Consultant
As a Sales Consultant I was responsible for promoting excellent customer
relations by ensuring customer satisfaction and revenue growth through
sales contacts. Responsibilities included:
. Recommended and sold Verizon products and services by negotiating
service order requests from customers for installation, changed and/or
removed telephone service.
. Provided flexible options to the customer based on product and service
needs.
. Performed billing research and followed-up with customers to advise of
outstanding balances and negotiated payment arrangements.
. Operated a computer terminal, including accessing multiple systems to
establish, update, and retrieve customer service data while
simultaneously negotiating with customers.
. Met Sales and Service goals.
Signet Bank, Salisbury, MD January 1979 -
January 1999
Bank Teller/Assistant Branch Manager
As an Assistant Branch Manager I was responsible for all daily aspects of
management and performance of the branch including bank objectives,
initiatives, and enforcement of company policy and procedures. Additional
responsibilities included:
. Ran the branch whenever Branch Manager was out of the office.
. Coordinated branch activities by assigning tasks, answered questions,
solved problems, helped with complex transactions and sensitive
customer relation problems.
. Explained policies and procedures to customers.
. Developed and implemented individual plans for employees.
. Provided appropriate training and ensured each staff member balanced
at the close of each day.
. Assisted in balancing procedures and solved non-routine problems.
. Assisted Branch Manager with consistent and documented mentoring and
coaching of staff.
. Held all staff accountable for meeting sales, service and referrals
goals, as well as individual and branch goals.
. Assisted Branch Manager with performing activities to accomplish
goals.
. Administered performance appraisals and assisted with hiring,
promoting, transferring and terminating branch staff.
. Assisted with branch sales production through coaching of staff and
attainment of individually assigned referral goals.
. Assisted with developing and facilitating weekly sales meetings with
staff.
. Drafted and maintained employee work schedule.
. Scheduled and implemented records applicable to internal audit
procedures, including ensuring the branch was operationally sound and
achieved satisfactory audits.
As a Bank Teller, I was responsible for providing good and quality customer
service while accurately and efficiently processing and recording routine
transactions for bank customers. Additional responsibilities included:
. Received and counted working cash at beginning of shift.
. Identified customers, validated and cashed checks.
. Accepted cash and checks for deposit and checked accuracy of deposit
slip.
. Processed cash withdrawals.
. Performed specialized tasks such as preparing cashier's checks,
personal money orders, issuing traveler's checks and exchanging
foreign currency.
. Performed services for customers such as ordering bank cards and
checks.
. Received and verified loan payments, mortgage payments and utility
bill payments.
. Recorded all transactions promptly, accurately and in compliance with
bank procedures.
. Balanced currency, cash and checks in cash drawer at end of each
shift.
. Answered inquiries regarding checking and savings accounts and other
bank related products.
. Resolved issues and problems with customer's accounts.
. Initiated and opened new accounts.
. Explained, advised on and promoted bank products and services to
customers.
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EDUCATION:
Cambridge-South Dorchester High School
Cambridge, MD
High School Diploma, 1978
ACHIEVEMENTS:
Three time Diamond Club Winner for Top Sales
Certificate of Service Excellence
COMPUTER SKILLS:
Microsoft Word, Excel, Outlook and PowerPoint
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