Customer Service Sales
Resume:
Mintha S. Owens
Columbus, OH *3232
abiq8i@r.postjobfree.com
OBJECTIVES
To obtain a Customer Service oriented position within organization
committed to employee professional growth and development.
PROFICIENCIES
. Visual Merchandising, Customer Service, Sales Techniques and Retail
Business Operations.
. Strong analytical and organizational skills.
. Problem solving skills combined with exceptional organization building
capabilities.
. Proficient in MS Word, Excel, Microsoft Word, Power Point and Internet
. Human Resources Management
PROFESSIONAL BACKGROUND
Cirilla's, Columbus, OH
June 2009 - Present
Store Manager
. Supervises all store activities: Responsible for daily store
operations, maintaining merchandise and supply levels. Maintains all
prescribed measures for store security providing a clean and safe
environment for employees and customers.
. Recruit, hire, train, evaluate and counsel store employees. Schedule,
organize and direct assignments.
. Develop and implement employee performance evaluations and improvement
plans.
. Effectively manage employee turnover. Provide a positive working
environment and handle employee issues appropriately and in a timely
manner.
. Resolve customer problems or complaints by determining optimal
solutions.
. Ensure interior and exterior of store is maintained to company
standards.
. Utilize labor management tools, including effective scheduling, to
maximize productivity, profitability and margins.
. Encourage store employees to take ownership for their performance and
career development plans; follow up on a regular basis.
. Communicate, execute, and manage marketing and merchandising programs.
. Conduct regular store meetings.
. Ensure employee awareness of safety and emergency procedures.
. Manage store revenue, including cash handling, deposit reconciliation
and delivery of deposits to bank.
. Execute and monitor loss prevention and shrink programs.
. Management of all store operational issues, to include store
housekeeping, store administrative duties, physical inventories, price
changes, etc.
. Ensure all orders are properly documented and released for pick-up.
Shoes 4 You, Dayton, OH
April 2001 - December
2008
Store Manager/Buyer
. Reviewed and interviewed candidates, developed associates and created
customer-centric sales team.
. Performed weekly sales analysis activities based on sales reports for
regional and local sales.
. Handle budget planning and tracking, accounting and payroll.
. Monitored sales levels to determine product volume adjustments,
replenishments and allocations.
. Develop and implement plans to maximize sales to exceed goals and
objectives.
. Managed inventory control, merchandising and store maintenance.
. Ensure the availability of all new merchandise insuring delivery
schedules matched marketing efforts.
. Forecasted product need and availability; reviewed historical data;
and followed through with purchase orders.
. Performed sales analysis and market research on advertising trends and
sales-generated activity to gather comparative and historical data
needed to develop new strategies critical in selling new business.
. Implemented new product lines and created strategies to introduce and
promote them to customers, including but not limited to, promotional
materials, pricing, descriptions, and UPC codes.
. Communicated purchase order information to warehousing personnel and
drivers to ensure on-time deliveries.
Wright Patterson Air Force Base, Fairborn, OH June
1996 - January 2001
Administrative Assistant
Coordinated and performed operational support activities for the
department.
Served as liaison with other departments and operating units in the
resolution of day-today administrative challenges.
Managed files, databases, records and other documents.
Developed and maintain data, and performed routine analyses and calculation
in the processing of data for reports.
Responsible for day-to-day office activities including calendar management,
screening phone calls, faxing, travel voucher processing, mail sorting,
copying, and correspondence and file maintenance.
Acted as Civilian Pay Clerk/Technician inputting over 300 civilian employee
time sheets, insured that all leave is accurate, balance of sick leave and
annual leave were accurate, and all overtime was approved and submitted.
Wright Patterson Air Force Base, Fair born, OH
July 1987 - July 1996
Human Resource Assistant
Provided assistance to supervisors in completion of a variety of personnel
actions.
Reviewed incoming request for accuracy of the agency codes, existence and
adequacy of supporting documents, completeness, the presence of necessary
supporting documents, appropriateness of the regulatory authority.
Resolved discrepancies by requesting the missing or correct information
from the requestor.
Established and maintained Official Personnel Folders (OPFs), kept employee
records up-to-date by processing employee status change in a timely manner.
Answered telephone, provided general information regarding status of
pending actions.
Sorted incoming mail and distributed to appropriate offices or section.
Monitored the Career Brief Tracking System and Occupational Hazard
Examinations.
Reviewed pre-appointment packages and in-processing document ions.
Responded to employee verification request and provided civilian locator
service.
Reviewed Report to Duty materials for input to the PDS-C from variety of
source documents which included: CCPAs, PEPs, position build work sheets,
as well as immediate inquires and update transaction edit input in proper
format.
EDUCATION
Park University, Fairborn, OH Program: Business Management
Dates Attended: June 1996
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