Customer Service Manager

Connie Fletcher

***** ****** ***** **.

Hermosa, SD 57744

605-***-****

******************@*****.***

_____________________________________________

Professional Summary:

• Team player with supervisory skills

• Excellent customer and people skills

• Great communication and active listening skills

• Active in the Community

• Goal oriented, well organized and motivated individual

• Handles multiple tasks and deals with difficult systems efficiently

• Works well under pressure and time lines

• Operates all office machines, computers and multi line phones

• Knowledge of Microsoft office program and Macintosh operating system

• Typing skills 62 words per minute

• Knowledge of Global Shop

• Efficient in money handling procedures

• Quick learner

• Reliable

Education

Kaplan University, Chicago, IL, Dates Attended: Febuary 2005-January 2011

Bachelors of Science in Management with health & wellness emphasis, GPA: 3.07, 180 credits

Baker High School, Baker, MT, GPA: 3.8

Dates Attended: 1992-1996

Experience

SymCom-(Joei Teiman, 605-***-****) Accounts Payable

Answers phone, helps customers with concerns and questions about company invoices, scans

and files documents, tracks companies aging reports

Comfort Inn & Suites- (Adrianne Prunty, 605-***-****) Guest Service Representative

Answer phones, make reservations, greet customers, collect and count money, general office

cleaning

Flying J- (Brenda Wagner, 605-***-****) General Clerk

Collect, count, and disburse money, stock inventory, general office cleaning and maintenance

Army & Air Force Exchange Service- (overseas contact) Customer Service Representative

Knowledge of merchandise to provide the customer with the best possible service, delivered

messages and ran errands, stocked inventory

Household Manager- (overseas contact) Household Manager

Maintained household finances, prepared taxes, basic bookkeeping, completed banking

transactions, open and sorted incoming mail, answered correspondences, prepared outgoing

mail, answered telephones and prepared messages.

Rushmore View Inn- (Laura Pankratz, 605-***-****) Clerical Assistant

Maintained and updated filing, inventory, mailing and databases, either manually or using a

computer; communicating with customers via telephone and e-mail, ran errands, maintained basic

office cleaning, typed and proofread correspondences and other documents, managed calendars

and arranged appointments.

United States Air Force- (Shawn Peel, 605-***-****) Aerospace Ground Equipment

Journeyman field and office/ Supervisor

Performed periodic maintenance on aerospace ground equipment, trained, monitored and tracked

training for new personnel, maintained technical order data, tracked and controlled tool inventory,

created power point presentations and presented my findings in briefings. Made travel

arrangements, supervised several airman at one time on the job.

References:

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Shawn Peel 15039 224 st, Box Elder, SD 57719 605-***-****

Sarah McCoy PO box 343, Hermosa, SD 57744 605-***-****

Samantha Sargent 3637 W Chicago st, Rapid City, SD 57701 605-***-****

Contact this candidate