***** *********** **. *****, ** *****

Holly Hamilton 209-***-****

abiq4b@r.postjobfree.com

Objective

A position that allows me to apply my multitude of skills and compliments my passion and dedication for providing

exceptional customer service.

Qua l if ications

Five years experience with customer relations, sales, and advertisement in cashiering, serving, and customer service.

Background includes: sales related to customer needs to enhance customer relationships, ability to develop and

maintain working relationships with management and employees, staff supervision, quality assurance, cost control,

negotiations and report development. Ability to identify, analyze and solve problems. Excellent interpersonal and

communication skills. Proficient in various computer systems: Micros, Info Genesis, Opera, Holidex.

Experience

Customer Service

• Marketed company services to prospective customers resulting in growth of clientele and sales of

products and services related to customer needs.

• Assured customer satisfaction through maintaining highest standards of products and services.

Recognized by management for excellent results.

•

Analyzed and solved customer problems to ensure continued business.

•

Assisting Management

• Supervising and evaluating staff; strengthened employee morale resulting in improved sales and

productivity.

• Trained new employees.

• Controlled product costs; maintained correct inventory based on peak and non-peak hours.

Employment

Front Desk Manager on Duty, Holiday Inn Express, Turlock Nov 2009-

present

• Welcome guests to the establishment providing a quick and efficient

• check in/ checkout process while accommodating any needs/ requests

• and addressing any concerns to ensure guest satisfaction.

• Maintain an organized work area and smooth operation of the hotel while

• managing phones, fax, and online business in preparation for the following shifts.

• Identifying guest concerns during their stay, listening to the guest and

• offering a resolution to amend the situation and exceed expectations.

•

• Cashier/Sales Manager, Chipotle Mexican Bar and Grill, Turlock July

2008- Oct 2009

• Greet guests promptly and make sure they are provided with a fast and

• efficient service from entrance to exit.

• Assist management in organizing my coworkers, making sure all

• are on task, delegating breaks and making executive decisions as the

• situation calls for it.

• Train new employees and cashier.

•

• Maintain my own line as a fax manager, marketing to potential customers,

• preparing multiple orders at once by specified times, and maintaining

• the phone, fax and online business.

16133 Tranquility Ct. Delhi, Ca 95315 209-***-**** abiq4b@r.postjobfree.com

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Holly Hamilton

•

• Sales Cashier, Target, Turlock Nov

2008- Feb 2009

• Provide a fast and friendly service to shoppers in the checkout process.

• Aid in tidying and marketing store products.

• Assist and direct shoppers in finding items among the store.

•

• Cashier/ Hostess/ Server, Jackson Rancheria Hotel and Casino, Jackson April

2007- July 2008

• Greet and direct guests to tables in the restaurant following an

• organized rotational pattern to assure that each server receives

• equal opportunities.

• Organize and coordinate my coworkers.

• Train and cashier; handle thousands of dollars at a time; additional

• training for identifying counterfeit bills and monetary transfer.

• Bus tables, serve food, set up/ break down and serve at banquets.

•

• Cashier, Mr. Pickle’s Sandwich Shop, Stockton April

2006- March 2007

• Prepared sandwiches and all of the products used for the sandwich

• by hand. Required to stock and order items sold in the shop.

• Responsible for opening/ closing and working independently in an

• assistant management position.

• Train and cashier.

•

Education

MERCED COLLEGE – Merced, Ca Jan 2009- present

A.S. in progress

ABRAMS COLLEGE– Modesto, Ca Aug 2009- present

Certified Phlebotomy Technician I

AMOS ALONZO STAGG HIGH SCHOOL Aug 2003- June 2007 Diploma

HEALTH CAREERS (ROP) Aug 2006- June2007 Medical Assistant

116133 Tranquility Ct. Delhi, Ca 95315 209-***-**** abiq4b@r.postjobfree.com

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