Customer Service Manager
Resume:
Sara L. Hanson
PO Box *
Beaver Creek, MN 56116-0002
***********@*******.***
Professional Summary
. Dedicated cooperative team player; known for strong work ethic,
flexibility, and commitment to top-level performance, demonstrating
pride and ownership in each position held.
. People-oriented, interacting easily with diverse backgrounds and
personalities, able to work effectively with all age groups and socio-
economic levels.
Education
University of Sioux Falls, Sioux Falls, SD
1999
B.A., Business Management
Employment Experience
Fey Industries, Inc.
Human Resources Assistant 2008 -
present
. Review applications for management consideration; conduct reference
checks.
. Conduct initial interview and provide hiring recommendations to hiring
managers.
. Conduct new associate orientation, which includes preparing necessary
paperwork, following federal and state requirements regarding I-9
paperwork and W-4 tax form paperwork, presenting company and material
in professional manner, giving tour of facility and departments.
. Prepare performance reviews and follow-up with management for timely
completion.
. Finalize time and attendance weekly.
. Maintain employee files.
. File Worker's Compensation reports to Insurance and maintain file for
each report of injury, which includes maintaining OSHA logs.
. Determine eligibility and prepare paperwork for Family Medical Leave
Act and maintain file for each FMLA case.
. Conduct benefit enrollment meetings with eligible associates.
. Conduct exit interviews.
. Prepare Manning Report, Direct Labor Report, and Turnover and
Termination Report monthly.
. Coach and mentor associates to ensure policies are followed.
. Organize and plan company celebrations.
. Conduct yearly safety and benefit trainings for all associates.
PSI Health Care, Sioux Falls, SD 2008
Customer Service Representative
. Manage all aspects of patient intake; answer phone, collect patient
and referral source information, input data, assemble charts and
process paperwork.
. Coordinate verification of Medicare, Medicaid and private insurance
coverage information.
. Prepare and complete accurate files for Billing Department.
. Develop and maintain working knowledge of current products and
services offered by following government regulations.
. Treat each patient with respect and maintain his or her records with
confidentiality.
Stay-at-home Mother 2005 - 2008
Wal-Mart, Red Wing, MN 2003 - 2005
Accounting Associate
. Prepare daily deposits; enter cash, checks, and coupons accurately.
. Conduct audit of workflow of associates.
. Prepare cash register bags for next shift.
Training Coordinator
. Review applications for management consideration.
. Contact candidates for interview.
. Conduct initial interview and provide hiring recommendations to
managers.
. Conduct new associate orientation, which includes presenting company
and policies in professional manner, preparing schedules, preparing
necessary paperwork, entering data and organizing training with
Department Managers.
. Maintain employee and store files.
. Conduct follow-up interviews with new associates to ensure proper
training.
Department Manager
. Maintain department, which includes keeping products on the shelf by
using inventory control methods, updating prices on products and
updating department with change of seasons.
. Train new associates in inventory control, company policies and time
management.
. Utilize customer service skills to guarantee customer satisfaction.
References:
Kathy Berning, Manager, PSI Health Care 507-360-
7282
Verna Brands, Payroll/Accounting Assistant, Fey Industries, Inc.
Abbie Marek, Co-worker, Wal-Mart 651-***-****
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