Customer Service Marketing

M A C K E N Z I E R I C K E T T S

970-***-**** - *********.*.********@*****.***

STRENGTHS

Incredibly creative individual with strong organizational skills, a wide

range of customer service knowledge, with a detail oriented mindset.

Offering a high degree of motivation and communication ability.

Continuously striving to do great work demonstrated by enthusiasm,

personable attitude, company-aligned values, and eye for design.

EDUCATION

Colorado State University, Fort Collins, CO

Bachelor of Science, Business Administration

Marketing Concentration, Merchandise Minor

Graduated May 2010

POINTS OF PRIDE

. Disney Institute Graduate

. Organized celebrations and special events for groups of 25 to 100

people.

. Awarded several recognitions based on providing excellent and

memorable customer service.

. Conducted a team-based analysis for the Better Business Bureau to

determine which local organizations should win customer service

awards.

. Established marketing plans to introduce new products and prospective

stores for retail and real estate companies.

. Finalist for the 2009 Colorado State University ForEverGreen shirt

design contest.

. Successfully balanced a part time job, full academic load, and

extracurricular commitments throughout college.

EXPERIENCE

Barista July 2010

- September 2010

Starbucks, Fort Collins, CO

April 2006 - August 2008

. Capable of handling several projects, while simultaneously creating

memorable customer service.

. Achieved two merit pay increases in six months due to providing

service recovery.

. Received company honor rewards based on thriving in a team based

working environment.

Preschool Teacher October

2008 - March 2010

First United Methodist Church, Fort Collins, CO

. Provided care, educational, recreational and age appropriate

activities for young children.

. Able to multi-task in a busy and upbeat environment.

Student Coordinator

April 2008 - September 2008

Colorado State University, Fort Collins, CO

. Answered and directed calls of major donors, organized office filing

system, and trusted with processing administrative receipts.

. Communicated key concerns with Colorado State University Vice

Presidents on a weekly basis.

Walt Disney World College Program Intern

August 2007 - January 2008

Walt Disney World, Orlando, FL

. Learned and lived the Disney Corporation's standards for world

renowned guest service for six months.

. Specialized in merchandising, inventory management, immediate customer

problem resolution, cash handling, and creating distinctive and

innovative window displays.

LEADERSHIP ACTIVITIES

Business Activities:

. Business Diversity Leadership Alliance

2005 - 2008

o Hosted guided tours for new students while creating a comforting

environment

. Delta Sigma Pi Professional Business Fraternity

2005 - 2009

o Marketing and Formal Events Chairperson

. Marketing Club

2006 - 2010

o Member of the American Marketing Association

Volunteer:

. Cans Around the Oval, Respite Care, and Special Olympics

2005 - 2010

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