Administrative Assistant Customer Service

KAREN MILLIKEN

*** ****** ***** *****, ***. D, Clarksville, TN 37043

H: 931-***-**** C: 931-***-**** abipzh@r.postjobfree.com

SUMMARY

. Progressive career experience with 20+ years gained in fast paced,

manufacturing environments.

. Proven production-line assembly and material handling skills as well as

proven office/clerical skills including Payroll, HR, Finance and

Production Tracking, Data Entry and Inventory Control using MS Excel &

Word skills.

. Dependable and quick-to-learn with proven adaptability to changing

methods and technologies while maintaining positive customer service and

administrative support - working under deadline pressure.

. Positive and effective communications and people skills with excellent

follow-through and the ability to follow complex directions and

instructions.

EXPERIENCE

QUAD GRAPHICS (Formerly World Color), Clarksville, TN 1990 to 2010 (Pending

plant closure)

800+ employee division of the international commercial printing company -

This division produces long run national and targeted magazines such as

Money, Fortune, Road & Track, Southern Living, etc. as well as high volume

retail catalogs for high profile customers. This plant is being

closed/consolidated following the acquisition of World Color by Quad

Graphics.

Administrative Assistant / Corrective Action Plan Administrator; Press

Department 1997 to present

. Principal administrative support and go-to person for production,

quality and employee issues.

. Administrative assistant to the pressroom manager as well as the

production leadership team who are responsible for a crew of 150+

employees.

. Reduced the supply budget by better measuring inventories, usage, re-

cycling, communicating.

. Analyze daily press activity reports and produce accurate 24-hour

production summaries including waste, delays and other production

issues and concerns on a weekly and monthly basis or as requested.

. Conduct process audits and analyze and report on Continuous Process

Improvement activities including all Corrective Action Plan (CAP)

activities. Conduct CAP review meetings and foster Continuous Process

Improvement and support the Continuous Improvement Manager.

. Key member of a "Green Belt" team that successfully reduced web-breaks

during production.

. Prepare the weekly manning/crewing schedule reflecting overtime,

vacations and leave of absences and revise on-the-fly as customers

request last minute changes and adjust to their shifting priorities.

. Enter data for payroll and verify payroll - to produce payroll checks

for hourly employees.

. Maintain departmental records on all personnel data for pressroom

employees including absenteeism, leave of absence, industrial injury

reports, promotional and disciplinary notices, evaluations, letters of

award, etc.

. Prepare purchase requisitions for pressroom office supplies, some

manufacturing supplies and tools for employee payroll deductions.

. Create communication memos for employees and other departments.

. Create and print charts to reflect status of production as requested.

. Prepare evaluations on employees and processes progressive pay rates

as necessary.

. Communicate with vendors and forward calls to the respective person.

. Assist other departments with production and employee information.

KAREN MILLIKEN H: 931-***-**** C:931-***-**** abipzh@r.postjobfree.com

Page 2 of 2

Business Excellence Solution Team (B.E.S.T.) Employee Empowerment Team1996

- 1997

. Assigned to the corporate-wide team to review "best-methods" within

the organization as well as within industry and foster Lean

Manufacturing / Continuous Process Improvement methods.

. Focused primarily on waste reduction - tracking waste streams starting

with the customer (including customer supplied paper) through to final

shipping.

. Successfully reduced costs through more effective paper utilization,

paper choices, improved "make-readies" to reduce the paper waster

during production start-ups and change overs.

. Measured recycling, separated papers and followed the markets for

paper waste to better sell the waste-paper in the condition (shredded

versus non-shredded, paper grades-separation, etc.) that the paper

mills wanted it - thus earning more money on selling paper waste.

. Successfully lowered overall waste in both materials and processes.

Scheduling Clerk, 1995 to 1996

. Prioritize and schedule production applying a thorough knowledge of

equipment, people, processes and capabilities while being able to

rapidly adjust to shifting priorities, last-minute customer changes,

weather-related shipping delays and technical / equipment challenges.

. Forecast demand, and match production equipment. Establish lead

times.

. Ensured that job instructions were communicated clearly.

Previous career positions with this company included Quality Control

Inspection as well as initial entry-level production positions to learn the

business from the bottom-up.

EDUCATION & TRAINING

. Safety & Hazardous Materials Training including OSHA compliance, Move

Smart Ergonomics, Hearing Conservation, Lock-Out / Tag-Out, Fire

Prevention & Extinguishers, Personal Protective Equipment (PPE), Sexual

Harassment Awareness and Emergency Procedures / Evacuation.

. ISO 9000 Standards plus Six Sigma / 5S Continuous Process Improvement

Training.

. MS Office: Excel, Word, Outlook, Explorer plus Lotus Notes and

"PresSmart" and QSI Database (Corrective Action Planning) business

software.

. Graduate/Diploma: Northwest High School, Clarksville, TN

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