DEBORAH HICKING

**** Plantation Dr * Clarksville, TN 37042

*931-***-**** * abipze@r.postjobfree.com

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Driven Administrative Professional seeking a challenging office position where expertise in office

administration, document processing and customer service will prove instrumental to company

success.

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CAREER PROFILE

• Demonstrate capacity to provide comprehensive support for all staff including scheduling meetings,

client accounts and effectively managing all essential tasks.

• Adept to developing and maintaining detailed administrative and procedural processes to reduce

redundancy, improve accuracy and efficiency and achieve organization objectives.

• Excellent customer service skills, including front desk operations and processing client request.

• Familiarity with human resources functions, including records maintenance, reports, data processing

and project management.

• Strong background in multi-tasking; effectively handling all client communication.

• Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and

collaborating with authorities on client needs.

• Dynamic written and verbal communications skills.

• Background also includes scheduling. Spreadsheets, reports, preparing and amending roster,

allocation of resources to correct shortfalls, preparing and submitting all required documentation.

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TECHNICAL PROFICIENCIES

MICROSOFT OFFICE SUITE;

MS. WORD, MS. EXCEL, MS. ACCESS

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PROFESSIONAL EXPERIENCE

WebMD 1996-2009

Administrative Assistant/Customer Service

• Effectively interview, hire, train and direct 11 member staff and actively collaborate in Human

Resources operation functions such as evaluating performance and providing guidance/mentoring.

• Consistently ensure delivery of quality customer service vital to sustaining and growing accounts.

• Manage broad scope of administrative activities including scheduling, distribution of work

assignments and updating information in the database.

• Proficiently manage outbound and inbound calls, providing accurate information and directing them

to desired contact within the company.

Hartford Stamp Works 1985-1996

Customer Service

• Successfully managed supervisory calls and correspondence to ensure quality customer service.

• Consistently facilitated team education, ensuring awareness of department policies and goals.

• Efficiently managed accounting duties including accounts receivable, invoicing, order processing and

shipping.

Effectively provided quality customer interaction through account troubleshooting and

telecommunication support.

Contact this candidate