Administrative Assistant Customer Service

Veneicia M. Bond

**** ****** **** * Columbus, OH 43232

Home: 614-***-**** * Cellular: 614-***-****

*******@*****.*******.***

Date: October 21, 2010

Columbus, OH

Hiring Director

Re: Administrative Assistant

Please except my application for the Administrative Assistant position that

has become available with your company. I posses more than 8 years

experience working in the administrative field at entry and executive

levels. I have mastered many responsibilities from acting as direct support

to company executives, performing a wide variety of administrative duties,

and preparing presentations to phone coverage and conducting new hire

orientations. I am planning to become apart of a company family were I can

contribute my knowledge and skills as well as expand the importance of

workplace excellence.

I have strong work ethics, advanced proficiency in many different computer

programs that include: Microsoft Word/Excel/Outlook/Project/Office/Access,

PowerPoint, Lotus Notes, and Pivot Tables, and very effective with time

management. I am confident that the skills and experiences I have acquired

will serve your company well and will prove myself to be a great asset that

brings many positive benefits.

I have attached my resume for your review. Thank you for considering my

candidacy. I look forward to meeting with you in the future.

Yours truly,

Veneicia M. Bond

Veneicia M. Bond

5578 Tinley Park * Columbus, OH 43232

Home: 614-***-**** * Cellular: 614-***-****

*******@*****.*******.***

Executive Administrative Assistant

Over 5 years of responsible corporate experience as a Executive

Administrative Assistant with a proven record of accomplishment in the

areas of customer relations, scheduling, training sessions, secretarial

duties, staff supervision, assisting with executive decision making, and

general office operations. Strong organizational abilities combined with

excellent interpersonal, communication, and leadership skills that allow me

to work effectively with other people at all levels.

Summary of Qualifications

. Advanced knowledge and experience in administrative office procedures

. Executive level and secretarial support

. Composes correspondence while maintaining confidentiality

. Excellent internal and external customer service skills

. Excellent verbal communication skills, organizational skills and the

ability to handle multiple projects and tasks.

. Expert level proficient in Microsoft

Word/Office/Excel/Outlook/Project/Access, PowerPoint, Lotus Notes,

Visio, and Pivot Tables

. Project coordination and completion

. Calendar management, scheduling, and travel arrangements for

visitors/clients/company executives

Professional Experience

Alliance Data Systems (HLP Solutions) - Columbus, OH 2010-

2010

Sr. Administrative Assistant

. Provide direct support to VP of Operations

. Build Excel Spreadsheets.

. Assist with Pivot Table operations, macros, charting, and budget

formulas.

. Record and file company confidential documentation

. Set up travel arrangements for visiting Executive and clients.

. Manage company VP, supervisors, and manager schedules (MS Outlook).

. Build PowerPoint presentations, company memos, and send out urgent

notifications.

. Generate daily reports and distribute them throughout company.

. Coordinate meetings and assist with building support.

Department of Development (Diversity Search) - Columbus, OH 2008-

2010

Administrative Specialist

. Key-enter applications and information received from

customer/employers.

. Data Entry and account management in Job and Family Services Ocean

system.

. Client services representative (assisting with client issues and

problem resolution)

. Maintain a steady workflow that will meet daily quota standards.

. Answer phone calls/ take messages / scheduling.

Mobile Aerospace Engineering (Skybus Airlines) - Columbus, OH 2005-

2008

Executive Administrative Assistant

. Responsibilities include (but not limited to) general office work;

mailing, faxing, emailing, data entry, bookkeeping and human resources

procedures.

. Assist with executive decision making.

. Special projects coordination

. Pivot Tables and spreadsheet charting

. Calendar management using Lotus Notes and scheduling of meetings,

employee travel arrangements, performance reviews.

. Coordinate new hire orientations and build weekly presentations based

on weekly reports.

. Manage reports to identify payroll and personnel processing issues and

used different report methods to resolve issue.

. Maintain flow and quality of work to meet deadlines.

. Manage a staff of more than 10 employees.

. Process bi-weekly employee payroll accounts and managed benefits

packages.

. Answering phones, follow-up with work related complaints/resolution.

Great Lakes Higher Education - Columbus, OH 2003-2005

Student Loan Advisor/CSR

. Inbound customer service associate with responsibilities that include,

consulting with clients by phone and in person to determine loan

services for college students.

. Data Entry

. Manage account updates, respond to email inquires and concerns, and

providing high quality service in problem solving and customer

satisfaction.

. Review current and fixed/variable rates, monthly disbursements, and

loan distributions.

. Oversee phone center; train operators on phone/computer system.

. Perform general customer service inquires; problem resolution,

billing, account updates

Education

University of Phoenix (Columbus, OH)

Associate of Arts with the concentration in Communications, 2010

Contact this candidate