Customer Service Front Desk
Resume:
Mrs. Phyllis A. Locke Johnson
Columbus, Ohio 43232
Objective: To secure a position as in which I may fully
Utilize my related training, practical experience and communication
Skills for the benefit of your company and clients
SUMMARY: Profoundly Talented and resourceful individual with 12 years
Experience in assisting with planning functions, securing
Reservations and knowledge of the areas locations. Able to meet any
Other personal needs they may have. Working with the public and
Rendering services for the community.
Summary of Qualifications:
*Strong knowledge of the surrounding area and all recreational,
Hospitality and business related information.
*Outstanding customer service skills and great ability to understand
Customers' needs
* Strong decision making ability.
* Possess excellent organizational, communication and selling skills.
* Greatly technically proficient with computer skills.
*Exceptional ability to learn and work on multiple systems.
*In depth ability to follow instructions and establish procedures.
*Profound ability to be proactively accessible and responsive to all
Customers, using a variety of methods, including physical availability
On the floor, bulletin boards, and demonstrations.
*Superior spelling skills, and ability to perform simple math
Operations (addition, subtraction, multiplication, and division).
* Uncommon ability to take a creative and analytical approach to
Problem solving.
* Excellent interpersonal skills and ability to communicate
Effectively with customers, other team members and management.
* Deep understanding of department operations.
* Complete awareness of hotel trends and industry trends. Huge
Knowledge of hotel services, local events and venues and
Transportation options.
*Excellent Interpersonal and communication skills
*Independent and team oriented
*Meeting and event planning skills
*Enthusiastic and sociable
*Assertive and resourceful
Professional Experience:
Answer telephone in friendly, professional manner, handle telephone
Messages accurately, completely, and promptly.
Display a warm friendly, professional greeting to all who enter the
Orientation site.
Maintain a log book in a professional and informative manner.
Put client’s service first.
Ensure that client receive the highest quality of service in a caring
And compassionate atmosphere and recognize individuals needs and
Rights.
Maintain a file on Community services including transportation
Sources, accommodations, and referral contacts.
Exercise judgment while handling guest inquiries, and respond promptly
With accurate and thorough information according to the individual
Needs of guests.
Preparing conference rooms before, and after orientations
Timekeeping for clients to ensure that everyone is timesheets and
Appointments were up to date.
Filing alphabetically and numerically.
Handled guest situations as they arose in a calm professional manner.
Assisted guests with services and requests.
Performed all other duties as directed by immediate supervisors.
Making copies and Faxing as needed
Maintain a file on Community services including transportation
Sources, accommodations, and referral contacts.
Appropriately arrange and confirm recreational, dining, and/or
Business activities for both inside and outside the property for
Groups of 25+ individuals.
Flexible schedule includes weekends and evenings.
Arrange bus rentals
Clerical:
Managing a switchboard
Type 35 WPM
Good knowledge of Microsoft Word programs and internet searches.
Answer telephone in friendly, professional manner, handle telephone
Messages accurately, completely, and promptly.
Display a warm friendly, professional greeting to all who enter the
Orientation site.
Work Experience:
November/2009 July/2010
Miranova Concierge
Concierge Consultant/Front Desk
July 2008 Present
The Alexander/Bexley Gateway
Concierge Consultant/Front Desk
September 2004 June 2007
The Hyatt on Capital Square 4/Star Restaurant Concierge
October 1999 October2004
The Hilton Columbus@ Easton
Front Desk/Concierge Consultant
September 2006 Present
Newcomer Funeral Home
Support Staff to the Families of the deceased:
September 1994 June 2004
Neighborhood House/United Way Agency
Scholastic Achievement Tutoring Program
Volunteer/Reading Program Assistant
Education:
High School Diploma (1969)
Urbana University, Associate Degree (1990)
Federation Employment Guidance Service (2005)
Internship Program Manager and publishing courses Ohio State University 2006
Cleveland School of the Arts Intern Program
RECOGNITION:
American Hotel Workers Association: Member of the Year (2004)
Who's Who Among Executive And Professional Women (2005)
Anointed Dance Ministries Professional Liturgical Dance Company (2001) (2008)
Black Director's Excellence Award (2001) (2004)
Prestigious Awards for Writing:
Published Author by other publishers Sparrow Poetry Forum; Poetic
Voices of America, Spring Edition 1997 Edition; the Beginnings, by
LLiad Press. The International Library of Poetry 2006.
Inclusion into the 2006/2007 Manchester, Who's Who Among Executive And
Professional Women "Honors Edition" for the role of my work as
Director of the Anointed Dance Ministries. Being recognized in August
2006 for my poetry from the United Kingdom Noble House Publishers and
Awarded the Noble House Lapel Pin 2006, has been my most distinct
Award yet. This Pin has only been awarded 800 times over the past 12
Years.
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