Customer Service Years Experience

Rebecca Shannon

**** ***** **

Atlanta, GA *****

Cell: 404-***-****

Email: **********@***.***

Summary of Qualifications:

. 1+ years experience Manager/Executive Housekeeper managing the

day to day and strategic operations of Housekeeping department

ensuring total guest satisfaction was achieved.

. Ability to reduce and control payroll costs and other financial

efficiencies in purchasing of janitorial/guest room supplies.

. Proven ability to identify training needs and implement training

sessions to provide the highest level of guest services.

. Ensured any guest complaints were dealt with professionally and

efficiently, as provided in standards of hotel.

. Absolutely ensured two way communications between departments on

a daily basis; daily morning staff meetings and ongoing daily

communications between departments.

. 2+ years experience working part time for Ballard Designs Call

Center.

. 4+ years experience in teaching in public school systems in

Florida and Georgia provided skill sets for training,

supervising and mentoring multilingual and multicultural staff.

. 15+ years experience - Broad Customer Service/Management

experience including industries of hospitality, real estate,

retail, marketing, advertising and education.

. Proven track record in business skills: development of marketing

plans, annual operating budgets and detailed business reports

with my ability to quickly learn and utilize new methods,

systems and technology.

. Competent computer skills in PC: Word/Excel and MAC: Photoshop,

Illustrator, Quark

. Languages: Hablo/ley /escribe el nivel b sico de espa ol.

Experience:

. Manager/Executive Housekeeper: June 2009-August 2010

Hampton Inn & Suites, Islamorada, Florida Keys

Diverse responsibilities include: Planning, organizing and

executing the activities of the Housekeeping Dept in complex and

fast paced situations, teaching and building teamwork in

creative ways, while communicating with people of diverse

backgrounds. Responsibilities also included management of

operating budget and purchasing inventories for Housekeeping

Department. Coordination between Engineering and Front

Desk/Guest Services Departments was streamlined to increase

efficiency. I was instrumental in increasing cleanliness scores

from 93% to 99.68% during the last 6 months of my employment.

. US Census Bureau Enumerator: April 2009-June 2009

April 2010-June 2010, Florida Keys

Temporary position; Responsibilities included reading maps for

assigned locations, interviewing residents to complete surveys

and following up with phone calls to ensure all residents had

been contacted and surveys completed.

. Art Teacher: July 2008-November 2008

Lamar County School System, Barnesville, GA

Development of art projects teaching the use of different media,

while integrating art history and supporting other class

curriculum.

. Real Estate Agent, Self Employed: 2001-2008

Avenue Realty Inc, Atlanta, GA

I provided assistance to home buyers in finding homes that met

their criteria and provided guidance in the process of closing,

inspections, negotiating contracts and home repairs. With home

sellers I provided assistance with comps and home pricing,

staging the home for showing activities and planned PR

functions. I also directed sales events, parties, open-house

events and seminars. Responsibilities as Onsite Agent for a loft

project for two years, included management of rental units, PR

Sales Events and management/procurement of building maintenance

and repairs.

. Art Director: 1998-2001

Ballard Designs, Atlanta, GA

I designed the layouts for catalog production that sells home

furnishings. I worked with photographers creating the sets for

photo shoots, with marketing and merchandisers in selecting

products.

. Art Director: 1995-1997

Art Services, Atlanta, GA

My responsibilities included marketing strategies, conceptual

design through to print production for signage, catalogs,

magazines and Corporate Identity packages.

. PR/Marketing Rep: 1990-1995

Dillard Paper Co and Zellerbach Paper Co, Atlanta, GA

Provided support to the Sales Department by coordinating

marketing programs directed to the graphic design/advertising

industry. I managed and coordinated PR events for the Sales

Departments.

. Director of Admissions: 1980-1985

Crandall Jr. College, Macon, GA

Management of the Admissions Department with a staff of three,

while creating various enrollment programs through the South

Georgia high school systems. I also directed all advertising

strategies, campaigns and collateral materials.

Education:

Portfolio Center, Atlanta, GA: AA Graphic Design

Crandall Jr. College, Macon, GA: AA in Computer Science

University of Fla, Gainesville, Fl: Bachelor of

Arts/Design/Education

Miami Dade Community College, Miami, Fl: AA of Fine Arts

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