Customer Service Manager

SCOTT G. WOOD

** ******'s rd Glen Mills PA ***** 610-***-**** (Home) 610-***-****

(cell)

abipxu@r.postjobfree.com

Summary:

. 19 years experience in the seafood industry

. 15 years management experience

. Skilled negotiator with ability to make & retain solidarity amongst

staff

. Appreciates time management; quick study.

. Sets procedures that remain in place after departure

Employment History:

2006 - December 2008 Claymont Steel, Inc Claymont, DE

Shipping Allocator

. Responsible for monitoring all new and existing customer orders

. Compiled orders into shippable quantities by creating and billing

truck and rail loads.

. Monitored and expedited all urgent customer orders through systems

maintenance and inventory control.

. Worked with the sales department and production control to identify

and act on opportunities to maximize shipped tons.

. Worked with shipping department supervision to identify and track

missing stock.

. Responsible for quality assurance, monitoring external quality and

internal chemistry checks.

. Worked with individual floor personnel to insure shipment integrity

and inventory control.

. Knowledgeable in Claypro and Stelplan management systems, Excel, Word

and Outlook.

2002- 2006 Superior Seafood, Inc. Aston, PA

Owner

Conceived, funded, built and managed seafood retail operation in Aston, PA

with revenues averaging $250-300K annually with small team.

1992-2002 Lawrence Warehousing, Inc. Philadelphia, PA

Manager

. Managed the shipping and receiving at a freight forwarding operation.

. In charge of: unloading trucks, breaking down pallets to consignees,

maintaining organized storage of shipments for pickup.

. Responsible for maintenance of various levels of temperature driven

storage, dealing heavily with seafood & other cold storage purveyors

from Canada to Florida.

. Worked with numerous suppliers and truckers, accumulating tricks of

the trade in a fast-paced, high volume warehouse.

. Responsible for re-loading of individual consignee trucks.

. Familiar with all of the proper HACCP rules and regulations.

. Maintained cleanliness of warehouse and a safe work environment.

. Proficient in warehouse material handling equipment.

. Motivated a work force of up to six for the whole area, eventually

streamlining necessary volume of staff to four with same productivity.

1986-1992 Hills Quality Seafood, Inc. Media, PA

Assistant Manager

Activities included retail customer service, filleting and preparing fish,

management of staff, maintaining records and deposits.

Education:

1988 St. James Catholic High School

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