Sales Customer Service

Martina A. Wall

**** ********** **., ********* *****, MI 48306

573-***-**** cell

abipwl@r.postjobfree.com

Objective: Enthusiastic, hard-working sales associate seeking a challenging

career with an organization committed to their clients and preserving

customer relations. I develop business plan's to increase market shares by

outlining tactics, activities and resources. I utilize customer-focused

techniques in order to maintain high customer intimacy and customer

relationship. I do so by leveraging my influencing skills; this allows me

to aggressively expand the product market share for your company. I am a

"visionary," conceptual and strategic thinker. I have proven leadership

abilities. I work well in any type of environment to enhance your customer

relations. Integrity promotes my professional behavior in every aspect of

my business operations. Experience:

March 11'- Nov 11' Bank of America

Phoenix, AZ

Personal Banker

> Generated business and deepened relationships by selling products and

services to potential/existing customers.

> Provided high quality customer service. Sold financial products (e.g.

Credit Cards, CD's IRA's, Loans). B2B and B2C sales.

> Opened deposit accounts and loan applications. Responded to customer

inquiries and concerns and created positive solutions.

> Recognized and referred cross-sell opportunities. Performed

daily/weekly sales reporting.

> Interviewed and processed consumer loan/credit line requests for

customers, and obtained referrals from loan customers.

> Quoted rates, terms and programs for loan customer requests. Supported

other sales associates as needed.

April 10'- March 11' Bank of America Tempe, AZ

Senior Customer Service Representative

> Utilized management skills to determine the most appropriate solution

for each customer/bank employee while minimizing fraud and

maintaining customer satisfaction; consistently offering solutions to

our customers and employees by leveraging account information and was

effective by questioning clients to identify the needs of calls.

> Serviced our banking centers as my number one priority and kept

customers relaxed and calm. Reviewed, researched and responded to all

inquires within allotted time. Handled all referrals and advised them

during their transitional period. B2B and B2C sales.

April 09'- Sept 09' Publicis Selling Solutions

Jefferson City, MO

Pharmaceutical Sales Representative-Pfizer

> Worked with Pfizer and sold Lipitor and Chantix B2B Sales. Developed

and maintained specialized expertise in therapeutic areas, products

and markets. Demonstrated high-level selling and marketing skills,

including account-based selling, strategic thinking. Built trust,

communicated effectively, driven execution, focused on the customer

needs. Collaborated with others, solved problems creatively and

demonstrated high integrity. Provided value to accounts through proper

blending of science and serviced based upon each accounts individual

needs.

Oct 06' - Feb 08' PDI Inc. /Select Access

Jefferson City, MO

Pharmaceutical Sales Representative

Sold required products and designed selling presentations. Maintained

revenue enhancement opportunities that increased the company's market

shares.

> Managed and allocated resources (samples, promotional and educational

materials); B2B

Sales. Maximized returns within regulatory and ethical guidelines.

> Developed and organized a budget for the sales calls, conferences,

events and services.

> Developed sales and service procedures and exceeded the standards.

> Analyzed unit operations to ensure maximum effectiveness and

compliance. Produced 177% of national sales quota out of required

87%.

> Pacesetter awarded every month during employment, Sold Cardizem LA,

TriCor for Abbott, Increased Territory sales by 212.16% for Tamiflu

for Roche. Ranked 2nd in Regional sales for Tamiflu, Launched new

formula, Good Start Natural Cultures and sold Azmacort 2006-2007 for

KOS.

Education:

March 2006 Columbia College Jefferson

City, MO

> Bachelor of Science in Business Administration with a Double Major in

Management

and Marketing with a Minor in Finance.

> Associate's Degree in Arts.

> Dean's list/GPA 3.075

Software: Microsoft Windows 97-03, Lotus Notes 6,Vista, Power Point, PDA's,

Laptops, Excel. (Bank of America) Policy/Procedure Reference (PRO), ACH

VIEW, ARX, QWS3270, BASS CA, BASS MODEL, CAPTURE, COMMIT, CREST, DDR

EXPRESS, FDES, FIRST, GFIMSP (IDS - Global Accounts), QWS3270, IBO, QWS3270

(LABAT1), IMAGEVIEW, IRYE, LINX, LTS, MBNAIS, QWS3270, REFUND DECISION

TOOL, RESOLVE CHECK LAN, RETURN ITEM LOOK UP TOOL, RIGHT FAX, WBAR, XNET.

References: Available upon request.

Contact this candidate