Customer Service Manager

Curtis J. Kistler

abipwi@r.postjobfree.com

**** ****** ***** ***. ****: 303-***-****

Castle Rock, CO 80108 Cell: 303-***-****

Dedicated Service Manager with 22+ years of experience in the Commercial Electrical

Contracting business. Consistently achieved high customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming operations.

Respected throughout Colorado in the Electrical industry and detail orientated in

customer satisfaction, safety, quality, attention to detail and personal growth.

Enthusiastic commitment to customer service as a key driver of company goal attainment.

Lead by example and ensure the commitment to company operations and policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Service Operations and Front End Supervision Oral and Written

Processes Sales & Margin Improvement Communication

Aftermarket Sales and Client

Retention

Professional Experience

WEST ELECTRIC GROUP, Denver CO 08/18/2008 to

Present

Business Development Manager, 8/09 to present

Service and Special Projects Manager, 8/08 to 8/09

Brought into West Electric Group to recruit, train and supervise 20+ service technicians and 2 Special Projects Managers. Foster an

environment in which our customers enjoyed high levels of service and employees are motivated to deliver top performance.

Managed all operations to ensure safety, processes, operating procedures and other corporate policies were upheld, and the

business plan objectives were met.

Selected Contributions:

Developed a full turn key Commissioning program that enabled the company to raise the

overall quality and documentation of all projects, large and small.

Implemented internal cost tracking systems to eliminate project and service work order

fades.

Established a Customer Service training program for entire company.

Served on special taskforce charged with turning around under performing markets.

Represented West Electric at selected Trade Shows and Conferences to promote the

company brand and culture.

IES COMERCIAL / RIVIERA ELECTRIC of COLORADO 03/1988 to 08/2008

Business Development Manager, 05/2004 to 08/2008

Previous Positions: Service Manager, Account Manager, Estimator, Service Sales

Representative, Area Manager, Superintendant, Foreman, Journeyman, Apprentice.

Advanced to increasingly responsible positions, culminating in management role with oversight for a full Turn Key Service

Department. Directed up to 45 employees and managed P&L, sales, inventory, marketing and cost controls. Maintained high

standards in safety and complied with regulatory guidelines.

Selected Contributions:

Introduced training programs that enhanced employee performance and helped build a

motivated workforce.

Designed and implemented a full Commissioning program designed to enhance our quality

control and quality assurance levels company wide.

Developed a complete start up service operation from ground zero to annual revenues

exceeding $9MM.

Created a Power Quality department and document control standards to track and

benchmark new and existing construction projects.

Implemented an Extended Warranty program designed to retain customers for indefinite

periods of time.

Education and Training

UNIVERSITY OF PHOENIX – Denver, CO 1994 1998

Bachelor of Science in Business Administration

Graduated with a 3.57gpa with concentration in business studies.

STATE OF COLORADO ELECTRICAL JOURNEYMAN LICENSE #9378.

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time

management, leadership, performance assessment and marketing.

Currently certified with: OSHA 30 Standards.

Several operating certificates including: fork lifts, scissor lifts, bucket trucks, confined space, hot work practices and procedures,

NFPA70E standards, and Arc Flash.

Family

Married to Debbi in Denver, January 1974. Two sons, David (28) recently graduated from University of Phoenix and currently working

in the electrical field as a BIM 3D CAD operator. Matt (21) currently attending University of Colorado studying engineering. We are

active in each other’s lives and love golf, racing karts, fishing and the Colorado outdoors.

References

Mike Walker, Chief Engineer, Cushman & Wakefield, Englewood CO 303-***-****

Mike Buck, VP Construction, HDR Inc., Englewood CO 303-***-****

Terry George, Owner, GLS Lighting, Denver CO 303-***-****

Rich Palestro, Manager, Nordstrom Data Center, Centennial CO 303-***-****

Vince Rossi, Electrical Engineer, R2H Engineers, Centennial CO 303-***-****

Sandie Busby, Business Development Manager, Architectural Energy Corp. Boulder CO, 720-***-****

David Easter, Owner, Easter Owens, Arvada CO, 303-***-****

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