Manager Customer Service

Cathie H. Gallo

*** ****** ***** **. 919-***-****

Wendell, NC 27591 abipvl@r.postjobfree.com

Camp Bow Wow Position: Camp Counselor

Cary, NC July, 2010 – September, 2010

Perform a multitude of different functions: Provide a safe and clean environment for canine campers,

monitoring day and night campers, feeding and dispensing medication to campers, bathing and providing

basic grooming, conduct dog interviews following proper procedures and assigning dogs to appropriate

play areas, perform a variety of cleaning and dog-related care and handling tasks, provide quality

customer service, supervise dogs during playtime.

U. S. Census Bureau Temporary Position: Enumerator

Fayetteville, NC April, 2010 – June 2010

Collect decennial statistics of population and housing, as well as social and economic data for use by the

Federal Government through personal and telephone interviews. Duties include collecting accurate and

complete data and achieving the highest possible response rate.

Petco Pet Store Position: Team Lead

Raleigh, NC October 2006 – September 2009

Assist General Manager in executing and achieving store operation policy and procedures; responsible for

record keeping, work schedules, meeting/exceeding store sales goals.

Responsible for ensuring adequate store staffing levels, continuous training and development of

associates, measuring the performance effectiveness of all associates and perform ongoing feedback.

Perform duties and assume responsibility as Manager on Duty and store closings. Interact and assist

customers relative to merchandise, nutrition, training, animals and check out process. Certified in small

animal, bird, reptile and aquatic care.

Bouvier Partnership, LLC Position: Legal Secretary

Buffalo, NY January, 2005 – July, 2005

Prepared documents for Real Estate transactions, Estate Planning, Wills, Health Care Proxies, etc.

Prepared filing motions, orders, etc. for criminal matters in Buffalo City Court and local Town and

Village Courts.

Performed scheduling of Court appearances as well as general office secretarial functions and office

procedures.

Cathie Gallo

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Grashow & Bakshi Attorneys at Law Position: Legal Administrative Assistant

Williamsville, NY April, 2004 – January 2005

Assisted in scheduling Court appearances and office appointments.

Interacted with and assisted clients on a daily basis.

Performed general office and secretarial functions and procedures.

Assisted in preparing documents for Real Estate transactions, Wills, Estates, Family and Supreme Court

matters.

Children’s Legal Center Position: Office Manager

Buffalo, NY July 1999 – March 2004

Assisted in initial start up of Children’s Legal Center program including office policies, procedures, form

formats and usage.

Assisted Chief Law Guardian/Administrator in overseeing office staff consisting of eight attorneys, two

secretaries, two social workers, interns and law students.

Hired, trained and supervised clerical staff as well as interacting with clients and performing general

office procedures as needed.

Assisted in attorney scheduling of Court and office time.

Maintained payroll and accounts payable as well as generating and maintaining monthly and annual

reports including inventory and equipment.

Assisted the main office of the Law Guardian Program, Appellate Division in Rochester, NY with

problems, concerns and/or policy issues needing to be instituted in the Buffalo, NY Office.

Contact this candidate