Customer Service Manager

Loretha Blocker

KBR, INC. USD-North C* Warhorse

Labor Department. Ba'Qubah, Iraq. APO AE 09336

713-***-****. *******.*******@***.***

ASPIRATION

I am seeking an opportunity as a Human Resource's Professional. I have my

Master of Business Administration in Human Resource Management, and I am

looking forward to utilizing my skills and educational background to make a

positive impact within the organization.

Knowledge and Experience

. Explain company personnel policies, benefits, and procedures to employees

or job applicants

. Process, verify, and maintain documentation relating to personnel

activities (training, performance evaluations, company property assigned,

etc

. Record data for each employee: home of residence, absences, performance

evaluations, and dates of hire and/or termination

. Performed day-to-day administrative and professional services, such as

customer service with a smile, maintenance of personnel and informational

files, and entry of information into computer system

. Business and management principles involved in strategic planning,

resource allocation, human resources modeling, leadership technique,

production methods, and coordination of people and resources

. Principles and processes for providing excellent quality service and

customer satisfaction

. Administrative and clerical procedures and systems such as managing files

and records, tracking and updating files accordingly, and effectively

receiving and responding to correspondence

. Examination and review of documents to ensure detail accuracy before

submission

. Safe working procedures, practices, and quality assurance

. Microsoft Office software: Word, PowerPoint, Outlook, and Excel

Skills and Abilities

. Effective writing and oral communication able to provide information to

supervisors, co-workers, and subordinates by telephone, in written

format, electronic messaging, or physically

. Interact with diverse backgrounds and management levels

. Develop specific goals and plans in order to prioritize, organize, and

accomplish assigned tasks and meet deadline on-time or ahead of schedule

. Establish and maintain Interpersonal Relationships by developing

constructive and cooperative working relationships with co-workers

. Flexibility to manage multiple situations and projects and adapt to

change

. Intense ability to handle confidential and restricted correspondence

. Teach and instruct individuals according to training needs and curriculum

. Demonstrate sound and effective work ethics and professionalism

. Fast learner and capable of comprehending new system and organizational

objectives and strategies

. Confident and optimistic attitude - always seeking new challenges and

knowledge

. Active listener and speaker

. Self-motivated and reliable

Professional Experience

Laborer Foreman - Kellogg Brown & Root (10/2/2009 - Present)

* Administrative Duties

. Track and manage training documents and files

. Create and maintain spreadsheets

. Maintain personnel files

. Archive documents and files

. Track and submit work order requests

. Complete and submit all documents affiliated with Local National

contract

. Submission of department and subcontract reports (Accountability

and Services)

. Microsoft Office programs (Excel, PowerPoint, Word, and Outlook)

* Work and interact with various contractors/subcontractor

* Write and track various reports for the Department

* Supervised 8 - 10 Local Nationals

Transitional Carrier - United States Postal Service (11/2007 - 11/2008)

* Sort and deliver mail correspondence, packages, and bulk mail

* Tracked and delivered Certified and Registered mail

* Bulk pick-up for mailing

Assistant Store Manager - Sears Holdings Corporation (01/2007 - 08/2007)

* Maintained store operations in absence of Store Manager

* Exceptional customer service

* Maintained Soft-line and Hard-line Departments

* Completed receipt of merchandise and inventory

* Monetary responsibilities

* Closing Operations

Education

Master of Business Administration in Human Resource Management

Columbia Southern University

Bachelor of Science in Management

University of Phoenix

Kellogg Brown & Root University

HR-EAP-Working with Troubled Employees

Communication and Leadership

Being an Effective Team Member

Becoming a Manager: Leading and Communicating

Health and Safety in the Workplace (HRCI/PHR)

HR-Compensation 101

Customer Service for HR Professionals

Developing Human Resources (HRCI/PHR)

Contact this candidate