Quality Assurance Customer Service
Resume:
TINA MIHALAKIS
Dubuque, IA ***03
***********@*****.***
SUMMARY
I have worked in the office setting for the past 20 plus
years. I have extensive data entry skills along with general
accounting skills as well as some Customer Service Skills.
EXPERIENCE: 2000 – 2010
Barnstead Thermolyne Corporation/ Thermo Fisher Scientific, Dubuque, IA
Quality Assurance Inspector/Documentation Specialist, 2007-2010
• Performed general administration duties for the Quality
Assurance/Regulatory Affairs Department.
•Excellent written and verbal communication skills with managers, supervisors,
outside suppliers as well as co-workers.
•Data processing and computer entry of Nonconformance of products.
•Inspected products as required by Thermo Fisher Scientific Quality Systems
Procedure Manuals.
• Used inspection tools to verify conformity to specifications. Assisted the
Quality Department in the diagnosis of non-conformances and investigate to
determine fundamental root causes and suggest corrective actions. Worked
closely with Suppliers of Incoming/outgoing products
•Assisted in the maintenance and revisions to the International Organization for
Standardization (ISO) Quality System Manuals.
•Maintained supplier files, including filing, faxing or mailing documents
• Assisted in assembling and maintaining necessary documentation records,
databases and systems to support continuous improvement process and
regulatory compliance for the Quality Assurance/ Regulatory Affairs
Department.
Quality Assurance/ Regulatory Affairs Documentation Specialist, 2004-2007
• Assisted in assembling and maintaining necessary documentation records,
databases and systems to support continuous improvement process and
regulatory compliance for the Quality Assurance/ Regulatory Affairs
Department.
• Performed general administration duties for the Quality
Assurance/Regulatory Affairs Department.
•Assisted in the maintenance and revisions to the International Organization for
Standardization (ISO) Quality System Manuals.
•Maintained files, including filing, faxing or mailing documents
Accounting Assistant, 2000-2004
• Responsible for the day-to-day accounts payable functions in the Finance
Department.
•Entered invoices into computer. Sorted and filed processed invoices by due date
•Processed checks through check signer, filed checks and invoice copies
•Prepared inventory transaction report for Cost Accounting at month-end
•Prepared monthly legal cost summary for Corporate
FDL Foods/ Farmland Industries, Dubuque, IA
Cost Accounting/ Livestock Bookkeeper, 1990-2000
• Extensive data entry of invoices
•Payment of livestock, commission and trucking.
• Reconciled daily reports, filing daily documents, collection of
overpayments.
•Prepared monthly reports
EDUCATION:
Hempstead High School, Dubuque, Ia. High School Diploma 1974
Northeast Iowa Community College, Peosta IA, 2001
General courses
CERTIFICATES OF ACHIEVEMENTS:
Practical Process Improvement Training-Team Member
Practical Process Improvement Training-Facilitator
Microsoft Excel
Microsoft Word
Intro to Microsoft Access
Internet Explorer
TINA MIHALAKIS
2500 HWY 52 South
Dubuque, IA 52003
***********@*****.***
PERSONAL REFERENCES:
Chuck Medinger
3009 Mill Creek Rd.
Bellevue, Ia.
Patti Schuckman
207 15th Avenue
Dyersville, Ia.
Greg Kubitz
3301 Brook Hollow Drive
Dubuque, Ia.
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