Customer Service High School

Keara J. Moore

**** **** ***. #****

Jacksonville, FL 32218

904-***-**** ********@*****.***

Objective Seeking full-time career opportunity in Finance and

Banking.

Professional Experience

Fairbanks Capital October 2001-April 2003~

Customer Service/Mortgage Research Specialist ~Jacksonville, FL

Responsibilities consists of multiple tasks including foreclosure

proceedings, payoffs quotes and figures, and researching closed as well as

archived loans. Also responsible for providing accurate account information

and researching mortgage history upon request.

ABN Amro Mortgage Group May 2004- June 2005 ~

VA Claims/ FHA title processor ~ Jacksonville, FL

Responsibilities consist of processing FHA title work and executing

deeds/affidavits. Also required to meet all timeframes and deadlines set

forth by the U.S. Department of HUD. Responsibilities also consist of

researching and submitting supplemental claims with supporting

documentation to The Department Of Veterans Affairs.

Consumer Credit Services February 2006- May 2006 ~

Loan Officer/ Mortgage Broker ~ Jacksonville, FL

Responsibilities consist of pre-approving customers for conventional

mortgage loans. Also submit loans to lender for final approval and review

of all fees and costs. Required to order the title, payoff, review and

submit appraisals, and receive income verification on all borrowers.

Processing led to receipt of HUD from closing attorney for review,

corrections and final approval. Also handled debt consolidation, refinances

and new construction loans.

Citigroup June 2006- December 2007 ~

Customer Service Sales rep ~ Jacksonville,FL

Responsibilities consist of answering phones to assist with credit card

accounts. Also required to perform account maintenance and answer general

inquiries. Duties included offering other company products to card members

in return for enrollment.

Keara J. Moore

1601 Dunn Ave. #1015

Jacksonville, FL 32218

904-***-**** ********@*****.***

Express Scripts January 2008-July 2008 ~

Customer Service Supervisor ~ St. Mary's, GA

Responsibilities consist of handling escalated calls from level one

customer service representatives. Also responsible for individual projects

and managing performance.

Sterling National Corp. February 2009- Current~

Client Support Specialist~ Jacksonville, FL

Responsibilities consist of processing Lender Placed Insurance reports.

Also viewed imaged loan and insurance documents and updated insurance

information. Answered incoming calls for regarding disputes and research.

Processed assigned tasks and conducted extensive research to resolve

insurance related inquiries.

Education

Coconut Creek High School High School Diploma Coconut Creek, FL * Actively

seeking higher education

Summary of Qualifications

. Computer literate of Windows, Microsoft Word, Works

. Superior communication skills

. Outstanding Customer Service Skills

. Ability to work well with others

. Ability to type alpha 48wpm

. Open to diversity and able to use positive reinforcement as a

motivational tool

. Excellent Administration skills including use of switchboard phone

with up to 12 incoming lines

. Knowledge of rules and regulation for originating mortgage loans

. Knowledge and understanding of how to calculate a refinance workup by

hand

. Open to diversity

Awards

Received 33 Awards for most achieved Worker

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