Resume

Customer Service Software

Location:

Richmond, VA, 23222

Posted:

October 20, 2010

Contact this candidate

Resume:

Tabetha Clay

**** **** **

Apt- A

Richmond, Va. 23222

abipuq@r.postjobfree.com

804-***-**** home

***/***-**** ****

703-***-**** Other

Professional Summary

Specialization in computer hardware and software troubleshooting,

installation and also implementation organizational management, office

automation and support skills, in addition, to exemplary supervisory skills

and extensive financial/accounts payable and receivable experience.

Several years experience in automated customer-service based environments,

Software Skill Hardware Skills

Microsoft Windows 9x, XP, ME, 2000 Install and Upgrade/Repair of all

pro, Vista computers

Microsoft Office Suites (All) advanced Sound Card/Video Cards

NIC cards

Microsoft Outlook Comfortable with all the components of

Oracle Database/ Oracle Accounting the computer inside and out

Lotus Notes and 123 Build and Set up New computers

Solomon Accounting Software Troubleshoot Motherboards,

Great Plains Accounting Software Printers/Circuit and Breadboards

Vantive Accounting Software 74xx CMOS/TTL Integrated Circuits

Peachtree Accounting Soldering and repairing wires

Inter-Office Customer Data Base System

Fusion Splices, cleavers, shears

Turbo CAD Drawing

Multisim -circuit board simulations. Build Fiber Optic wires and testing

Migration and Deployment of Databases Calculate and Measure Fiber Optic gain

and loss with FOS.

File Net APIs Setting Up/Building networks for the

PeopleSoft /Quickin-Quickbooks POS and Clients

Unix Troubleshooting the networks and

SQL training to maintain the systems

Siebel Electronics troubleshooting/ From

Altiris power supplies to power cords

Remedy Telecommunications network

Ms project server installation and/or fiber

Costpoint setup/termination

SAP WAN and LAN

BUILDING Networks and Maintaining

Switches, routers, firewalls, and

Storage Area Networks

RAID / SAN

SCSI

Linux/Unix Administration

Network device and protocol

configuration

Directory Structure

Performance Management/Troubleshooting

Base Operating System Install

Scripting: Perl, Python, Bash

(OSI Model)

Copper/Fiber Optic Testing/Cabling

Standards

Education

A.A.S. Computer Electronics/Network Technology,

ECPI College of Technology Manassas, VA. July 2001-

December 2002

Certifications

VUE (Visual University Exam) Testing Administrator for Certifications

examples: MCSE, A+, Network+

Organizations

2002 President, Electronics Technicians Associations (ETA), Manassas

Campus, ECPI College of Technology

2002 Member, Institute of Electrical and Electronics Engineers (IEEE)

Internship

Performed the following tasks as an intern in the Fiber Optics/Electronics

department at ECPI College of Technology

November 2002 - May 2003

. Identified, inventoried and labeled fiber optics components

. Performed fusion and mechanical splices, in addition to manual fusion

of fiber optics wires

. Created fiber optics wires using ST and SC connectors.

. Repaired breadboards and other electronic equipment with the use of

the oscilloscope, digital probe and a multi-meter

. Identified and repaired computers and their components

Work Experience

Collections Specialist, SunTrust Bank June 2010-

Present

. Responsible for working directly with clients to define the functional

requirements associated with a collections consulting engagement,

. Worked with the client's Collections personnel to define/refine

Collections treatment strategies and overall Collections software

requirements in order to understand how the client's delinquent

account base could be better handled.

. Maintained records of routine accounting transactions and collecting

on past due accounts.

. Also assisted in analysis and interpretation of accounting records for

use by management.

. Designed work flow and procedures to include work flows, statistical

performance reports, score cards

. Problem solving: Identified and resolved problems in a timely manner;

works well in group problem solving situations

. Customer Service: Managed difficult or emotional customer situations;

responded promptly to customer needs; solicits feedback to improve

service; responded to requests for service and assistance; I

completed commitments

. Oral communication: Spoke clearly and persuasively in positive or

negative situations; listened and gets clarification; responded well

to questions

. Written communication: Wrote and typed clearly and informatively; was

able to read and interpret written information

. Teamwork: Balanced team and individual responsibilities; contributed

to building a positive team spirit; and was able to build morale and

group commitments to goals and objectives

Office Manager/ Bookkeeper, Cleaning Unlimited Feb 2008-

Nov 2009

. Built, upgrade, and configured desktop devices

. Tracked hardware and software changes

. managed the hardware devices and software licenses

. Offered basic LAN administration

. Assists in preparation of financial and operating reports including

trial balances, adjustments and closing entries

Installed the IBM PC and other office equipment

. Maintained the computer network using XP in the office and handled any

problems they might have

. Handled cash and checks Took care of all computer issues and

installations, also upgrades

. Took care of Accounts Payable and Receivable via Great Plains

. Greeted and took care of customer issues

. Maintained inventory

. Opened and Closed the business

. Coordinates projects; manages project team activities

. Strives to continuously build knowledge and skills

. Diagnose and resolve reported Computer (IT) problems

. Upkeep status on open tickets

. Build, upgrade, and configure desktop devices

. Track hardware and software changes

. Inspired and motivated others to perform well; gave appropriate

recognition to others

. Took responsibility for subordinates activities; developed

subordinates skills and encourage growth; fosters quality focus in

others; improved processes, products and services

Lead Field Service Technician, Computer Merchant Inc. Jan 2008-Jan 2008

Man

. Repaired and replaced designated PCs from Giant Foods stores in the

regional area.

. Downloaded the proper software and implemented it accordingly.

. Used the (Cookbook) to implemented all changes that where needed.

. Troubleshoot all hardware looking for problems from the wiring to the

motherboards to the end-user.

. End-to-end technical migration and deployment solution for all types

of Desktop, Servers and Networks.

. Set up new networking and instructing clients/customers on

using/maintaining the networks

. Dealt with and troubleshooting electronical problems/ Including wiring

issues

. Worked with heavily with Oracle and Lotus

. Worked with integrity and ethically

. Followed policies and procedures; supports organizational goals and

values

. Willingness to make decisions; exhibits sound and accurate judgment;

includes appropriate people in decision making process.

Systems Analyst, Fusion Soft LLC. March 2006 - June

2007

. Analyzed interpretation codes, data and business rules.

. Documented requirements for a reporting system.

. Managed product documentation.

. Trained customers in using application development systems.

. Coordinated requirements development for production with

manufacturing management and quality assurance.

. Managed and maintained business requirements through creating and

updating use cases on a regular basis.

. Operating system deployment, application compatibility mitigation and

data and settings migration.

Client Technology Technician, Catalina Marketing June 2003-Feb 2004

. Performed daily servicing calls within a two hundred mile radius.

. Analyzed, troubleshoot and solved service calls.

. Repaired and/or replaced printer components.

. Reviewed point of sales (POS) computer.

. Fixed and/or upgraded hubs and wires as needed.

. Estimated, ordered, and inventoried all of my equipment monthly.

. Maintained accurate records of services calls, mileage, and hours

worked service call resolution.

. Communicated information via Internet, net-meeting and two-way pager

with corporate office and supervisors.

. Created, tested, and implemented software builds for various

hardware/software setups.

. Troubleshoot software problems.

. Windows Server 2003 Systems Administration Experience.

. Building Windows Servers from the essentials up.

. Worked with Microsoft Exchange and Active Directory.

. Experience with back-up software such as Commvault.

. Carried information forward during migration and the

information will reside in the target profile.

Billing/Collections Analyst/Specialist, Toyota Financial, APCO Worldwide

Program Coordinator/ Sr. Customer Service Assistant, ASCE, Perot Systems

May 2000- July 2001

. Administered, managed and maintained client, correspondence,

transaction and operation databases to include updates, merges, data

queries and reports.

. Collated, proofread and distributed additional reports to personnel.

. Updated office polices.

. Worked heavily in accounts payable and receivable, making company

payments and accepting payments.

. Use of the Oracle Data Base, Access and Peachtree accounting software.

. Used computer based customer service software dealt with heavy cash

and check payments

. Made executive travel arrangements and set up for conferences

including per deim travel and in charge of the production of the

awards presented.

. Enrolled civil engineers in membership and updated the member status

(including taking the payment dues and crediting them to the right