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Customer Service Manager

Location:
Fort Myers, FL, 33967
Posted:
October 21, 2010

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Resume:

Kathy A. LaScola

***** ******** **

Fort Myers, Fl 33967

Phone: 239-***-****

Email: abipu5@r.postjobfree.com

OBJECTIVE: To secure a position with a company that I can utilize my excellent organizational and

communication skills with the opportunity for advancement.

QUALIFICATIONS

Extensive customer service skills. Systemized a credit process at GE. Computer literate; Excel,

PowerPoint & Microsoft word. Multi line phones, typing. Corporate recognized organizational skills.

EDUCATION

1987 High School GED

EMPLOYMENT

April 2005 Present

Teller Supervisor

Suncoast Schools Federal Credit Union

Fort Myers, Florida

Perform all job functions of teller Supervisor including opening of bank,

deposits, loan payments and balance daily transactions, typing, balancing of American Express

settlement reports, and customer relations. Auditing of cash vault, teller drawers, and monthly

reports. Participate in performance evaluations, counseling and disciplining of teller staff.

Understanding of Regulatory and BSA compliances. I perform branch functions in absence of

Branch Manager. I started out as Teller 1 in April 2005 and advanced to Senior Teller in May 2008

and then promoted to Teller Supervisor.

May 2001 April 2005

Lawn Maintenance

West Coast Lawn Service

Fort Myers, Florida

Assisted in establishing lawn & landscape business with my husband. Managed all accts.

receivables and accts. payables for 100+ customers. Provided additional labor until company

could support employees.

March1998 May 2001

Accounts Payable

General Electric CBSI

Fort Myers, Florida

Provided customer service for three different GE businesses and Suppliers. Research and

Resolve problems with the Debit & Credit Memos, vendor checks & shipping notices. Ability to

collect monies owed to GE and to payback suppliers for monies taken in error. Daily contact with

GE Clients regarding vendor and business issues. Processed Invoices. Trained others for the

process.

September 1996 March 1998

Vendor Service Representative

Kelly Services GECBSI

Fort Myers, Florida

Provide customer service both GE clients and suppliers by

returning all incoming calls in a professional and timely manner.

Assisted in problem solving, processing and prepping all

outstanding invoices. Accepted permanent position with this department in April 1997.

References available upon request.



Contact this candidate