Customer Service Manager

Phone 708-***-**** (home)

(773-***-**** (cell)

***********@*****.***

***** *. ***** ******

Riverdale, IL

Travis D. Ross

SUMMARY OF Highly personable Food Service, Customer Service,

QUALIFICATIONS Construction and Management Professional with several

years of experience in carpentry, maintenance and

flood control, management and leadership qualities

within Food, Construction, Plumbing and Warehouse

industries.

Hands-on experience in all areas of construction,

warehouse and plumbing

Experienced fork lift driver

Supervision of 10-12 subordinate staff including

prepare and distribute schedules reflecting off days,

holidays and scheduled absences

Talent for identifying needs and presenting

appropriate company product and service offerings

leading to improved company sales

Demonstrated ability to gain customer trust and

provide exceptional follow-up, leading to increase

repeat and referral business

Expertise in resolving escalated customer service

issues

Experience in handling confidential correspondence

Superior accuracy in balancing cash transactions

Exceptional organizational skills

Proficient in Microsoft office system including

upgrade PC hardware & software and web page design

EXPERIENCE 2009 - Present 79th Street Bar-B-Que

Chicago, IL

Janitor/Cashier/Cook

Clean/inspect all washrooms for cleanliness,

sanitation and supplies, daily balance of cash

drawers, follow and maintain safe food handling and

sanitation procedures, maintain a clean and safe work

environment.

2007 - 2009 B&F Foundation Repair

Chicago, IL

Construction Worker

Demo apartment building/houses, load/unload

materials, building of highways/bridges to the

installation of kitchen cabinets, read and follow

blueprints and work orders, install tuck point,

perform flood control, maintain a clean and safe work

environment, adhere to all safety and sanitation

procedures

2005 - 2007 McDonald's Restaurant

Chicago, IL

Manager

Supervise a staff of 12, prepare subordinate staff

schedules to include off days, holidays and planned

absences, train new employees, daily balance of cash

drawers before, during and after each subordinate

EDUCATION staff's shift, deposit money in safe/bank, replenish

inventory for establishment, open/close store, manage

customer complaints to ensure customer satisfaction,

follow and maintain safe food handling and sanitation

procedures, oversee the cleanliness and proper

sanitation of the facility, Maintain a clean and safe

work environment

2003 - 2004 Paul Simon Chicago Job Corps Chicago, IL

Certification in Information Technology

GED Certification Received

2007 - 2012 Food Safety &

Sanitation Certification

Licensed Manager's Food Service & Sanitation

REFERENCES Available Upon Request

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