Manager Customer Service

SANDI CORRIGAN

**** ********** **. **.

Jacksonville, Florida 3222

Cell: 904-***-****

E-mail: abiptn@r.postjobfree.com

Summary of Qualifications: Professional Manager with a track record of

accomplishments in analysis and problem solving, planning and organizing,

and supervising. Demonstrated and acknowledged proficiency in verbal and

written communication. Displayed comprehensive knowledge of billing,

provisioning and fraud monitoring systems.

Professional Experience:

Regions Bank, Teller III (November 2005 - current)

. Provides exceptional customer service and accurate transactions.

. Accurately completes and submits branch reports and audits.

. Adheres to bank policy and procedures, teller policy and procedure and

security policy and procedures to protect clients and avoid losses to

the bank.

. Completes Suspicious Activity Reports (SARs) accurately and timely to

security.

AT&T

Associate Manager, Network Fraud Control Operations (1991 - April 2002)

. Developed and maintained a web site designed to inform, educate and

provide general information on fraud to consumers about potential

fraudulent situations. Effectively managed and responded to over

1,000 concerns and questions from the media and consumers.

. Chaired cross-functional Security Team. Analyzed subscription fraud

calling card accounts and identified major fraud vulnerabilities in

the provisioning process. Worked with Channel Management to develop

and implement new verification procedures that would protect

customer's data and reduce subscription fraud by 22%.

. Resolved 82 customer complaints with the Consumer Executive Response

Center regarding fraudulent calls/charges on their bills, which

prevented punitive actions against AT&T.

Associate Manager, Billing Supplier Management (1988-1991)

. Served as the Account Manager for the Cincinnati Bell Telephone (CBT)

and Cincinnati Bell Information Systems (CBIS) contracts. Managed and

developed processes to ensure compliance for the billing and

collection agreements. Filed for recoveries when there was a breach

of contract.

. Successfully negotiated with CBT Calling Card Contract. Managed and

developed processes to ensure ongoing compliance.

Staff Supervisor, Card Operations (1987 - 1988)

. Developed and managed an Invoice Tracking System for the district's

budget.

. Analyzed customer satisfaction results for the LEC's provisioning of

the AT&T calling card.

. Managed, trained and developed occupational employees.

Records Clerk, Card Operations (1986 - 1987)

Account Representative, Carrier Service Center (1984 - 1986)

Education: State Univ. of New York at Albany. B.S. Business

Administrations (two yrs)

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