Customer Service Quality Assurance
Resume:
adRain Ferrell
********@*****.***
Objective: To obtain a full-time position in a results-oriented company
that seeks an ambitious and career conscious person, where acquired skills
and education will be utilized toward continued growth and advancement.
Summary of Qualifications: Reputation as a dependable and accountable
employee. Skillful at processing data and information, keeping records, and
tabulation. Strong organizational skills. Skilled in problem-solving and
customer service.
Skills
Ability to work well independently as well as remain a great team player
Ability to meet deadlines, work well under pressure and communicate
effectively through excellent verbal and written skills. Strong
organizational, analytical, and problem solving skills
Education
Troy University-Montgomery, AL
Bachelors in Business Administration
Robert E. Lee High School-Montgomery, AL
Diploma
Experience
Lee Staffing---Wetumpka, AL
Temporary Assignments
April 2010-present
---Flowers Bakery
*Human Resources Dept-Data Entry, Upgraded all Filing systems,
Created a systematic and reliable computerized employee database using
Excel, Introduced new work process methods to increase work productivity
and received appreciation for improved results. Prepared paperwork required
for new hires and establishes personnel file.
*Quality Assurance Dept---Data Entry, Prepared and maintained
reports that were necessary to carry out the functions of Quality
Assurance. Prepared periodic reports for management, as necessary or
requested. Prepared records for various audits.
World Gym-Montgomery, AL
Director of Accounts
August 2003-present
Facilitate data entry and management through use of computerized accounting
system. Created voucher documents to standardize input of accounts/charges
into system. Practice cost control - spot errors, make corrections, ensures
accuracy of invoices. Meticulous in examining documents, discovering
discrepancies, and resolving errors quickly. Establish productive, trusting
relationships with co-workers, management, vendors, external business
partners and customers.
Possess strong managerial, communications, interpersonal, and
organizational skills. Focused on solving immediate problems; consistently
recognized by management and peers for producing high quality work;
constantly looking for and discovering simpler and more effective methods
of operations. Maintained and encouraged customer loyalty through the
courteous and efficient resolution of disputes, complaints, and
discrepancies. Effectively assisting new hires to become familiar with
policy and procedures.
Skills used: Leadership, collections, sales, customer service, analytical,
and organizational.
Central Alabama Aging Consortium---Montgomery, AL
Case Manager
October 2008-January 2009
Provided case management services to senior citizens on Medicare to ensure
the health and safety of each senior. Assisted client in attaining a more
satisfactory social, economic, or physical adjustment. Assessed presenting
problems, strengths and needs of clients. Assisted clients in developing
and using their own potential for more adequately resolving social, health,
emotional and economic problems. Provided social services, such as home and
budget management, and housing. Made referrals to other public and private
social service organizations and community agencies and resources to meet
the client's needs and assisted them and their families in understanding
and utilizing these resources.
References Available Upon Request
Contact this candidate