Sales Technical Support

Myssi A. Alder

*** ****** ***** **

Florence Texas, 76527

512-***-****

abipsr@r.postjobfree.com

Dear Sir or Madam,

I ask that you consider my unique qualifications and skills, as outlined in

the resume provided, which I believe can help your organization to achieve

immediate and longstanding results.

Through out my career I have utilized my experiences, life lessons and

integrity to give each employer my full focus. Below I have outlined some

of my accomplishments:

. Help launch and maintain a lucrative e-commerce website for three

radio stations.

. Groomed and maintained a 170+ database of past, present and potential

customers.

. Able to maintain a close working relationship with clients while

handling a very demanding work load.

. I am able to work in a fast pace environment and able to prioritize

tasks.

For a detailed presentation of my career background, please review the

enclosed resume and feel free to contact me at your earliest convenience.

Thank you in advance for your consideration

Sincerely,

Myssi A. Alder

Myssi A.Alder

Mobile Phone: 512-***-**** E-mail: abipsr@r.postjobfree.com

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I encompass over 10 years of client/customer interaction and over 5 years

in the media/ advertising field. My goal is to obtain a position that will

enable me to use my strong organizational skills, educational background,

and ability to work well with people. I am always striving to learn fresh

skills and advance the ones I have.

Skills and Proficiencies:

(Strong Organizational skills . Team Building . Excellent multi-tasking

skills . Performs well under pressure . Personable . Goal Setting . Problem

Solving

. Strong Compute skills . Adobe Illustrator /Photoshop . MS Office 2007 .

Marketron . CSSR . Dealer Socket ( VCI

Professional Experience:

12/2005- 4/2010 Entercom Communications - Austin TX

National Sales Assistant (Assistant to the National Sales Mgr, for 3 Austin

radio stations, Hot AC, AC, and Talk Radio AM.)

. Oversee the data entry for all National orders and order

confirmations.

. Accounting duties include assistance with aging for all national

clients.

. Liaison to the Promotions Dept for all commercials needs.

. Collecting and inputting all Traffic/Continuity

. Maintaining e-commerce web site

. Coordinated all national on-site appearance with advertising clients.

3/2005- 10/2005 Home Depot Austin technology Center

Technical support for the following:

. Special Services

. Rental System

. Load N Go

. Design Systems, including Paint, Kitchens, Depot Direct Appliance

ordering, Carpet Measure, Millwork, Online Catalog Order Creation

(OCOC),

. Project Tracking (PATS), Will Call Management System,.

. Specific support procedures and troubleshooting tools are typically

utilized to address THD end-user requests. Also escalates

events/trouble tickets escalated to 2nd level to ensure resolution for

THD end users.

6/2002 - 3/2005 SBC Internet Services Austin TX

Technical Support Analyst

. Assigned only the most difficult problems encountered by SBC's 3

million plus subscribers

. Second level escalation team for all of SBC/Yahoo's dial and DSL

customers.

. Responsibilities include; Taking inbound phone calls from multiple

Level I support centers, Installation of DSL modems, NIC cards and

software setup, resolving email problems, modem and router

configuration, working knowledge of Windows and Macintosh systems.

. Work directly with Yahoo to resolve issues, independently troubleshoot

situations and escalate to coordinate efforts of staff and work within

a daily ever-changing environment.

. Excellent customer, trouble shooting and problem solving skills are

needed for this position. Work with numerous departments enabling

information flow throughout company.

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Myssi A. Alder

Mobile Phone: 512-***-**** Secondary Phone: 512-***-****

E-mail: abipsr@r.postjobfree.com

Contact this candidate