Customer Service Manager

Shirley Beattie

**** ***** *****, **********, **. 35235 (205) 815--3202 abipsn@r.postjobfree.com

Objective to provide customers with trustworthy and reliable service .

Experience Customer Service Manager/ Supervisor

9/88 to 10/92 GTS [Global Telemarketing Services] Birmingham, Al. 35215

Hired and trained 20-35 Telemarketers

Wrote scripts and rebuttals

Verified sales to make sure customer was satisfied with their order

General office duties

Provided the General Manager with progress charts on the Company and operators

Customer Service Rep. Sales/ Collections

3/93 to 1/96 Mr. King Furniture Birmingham, Al. 35203

Processed credit and loan applications

Follow-up calls after delivery

Problem solving

Customer satisfaction (received referrals)

Collections

Realtor / Office Assistant

1/96 to 12/03 Century 21 A alpha Inc. Center Point, Al. 35215

List and sold houses

Negotiated contracts

Showed properties and guided clients all the way to closing

Handled calls and set appointments

General office duties when I wasn’t out on appointments.

Entered data in MLS and DOS programs

Held open houses

Administrative Assistant

1/04 to 1/07 Parkway Realty Center Point, Al. 35215

Property Management

Contracts, Leases, and Management agreement

Proficient in Microsoft office, Excel, PowerPoint

General office skills

Customer Service Specialist

5/07 to 11/08 ARO (Accounts Receivable Options, Inc.) Kansas City, Mo. Work- at -Home

Answered incoming calls

Made outgoing warm calls

Serviced accounts for several clients

Customer Service/ PC Online Banking

2/4 to 08/10 temp. assignment at BBVA Compass Bank

Education Beaver Falls Senior High - Beaver Falls Pa. Graduated 1968 Diploma

Jefferson State College -Birmingham Al. Graduated 1990 Real Estate Certificate

Qualities Dedicated, results driven, highly motivated, reliable and dependable

References are available on request.

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