Martin L. Miller

*** ******* ******

Akron, Ohio 44314-2071

330-***-**** [home]

330-***-**** [cell]

Computer Experience:

Operating Systems: Novell NetWare V2.X, V3.1X, V4.1X, MS/PC-DOS, and

Windows 3.1/95/98/2000/2003/XP

Software Packages:

Database: Progress, dBase II/III/IV, FoxBASE+, FoxPro, Clipper, Access

Word Processing: Microsoft Word. WordPerfect, WordStar, and MultiMate

Spreadsheet: Microsoft Excel, Lotus, QuattroPro, SuperCalc

EDI: Sterling, GenTran

Numerous PC-based utilities & communications programs

Programming Languages: FORTRAN, BASIC, Visual Basic, Perl, and Java

Work Experience:

YRCW Technologies, Inc. January 1999 to September 2008

Application Analyst 2 - Customer Experience group

** Supported network based applications utilized by corporate Customer

Service Call Center personnel for the purpose of submitting transportation

quotes, booking transportation, etc. for customers of the Yellow and

Roadway brand trucking companies.

** Maintained and supported the NICE Call Recording System utilized by the

Roadway Customer Service Center, Reverse Logistics group, Collections

Department, Help Desk and Ecommerce Help Desk.

** Maintained and supported the GMT Workforce Management System utilized by

the Roadway Customer Service Center.

** Maintained and supported the Roadway Integrated Voice Response System

which permits customer to track shipments, track claims, estimate freight

costs, schedule pick up of freight, and locate terminals via the telephone

and voice response prompts.

Programmer Analyst - Sales and Marketing support group

** Designed, developed, implemented and supported an Intranet application

that permitted Sales & Marketing Users to create customized maps based on

service days between terminals, Zip Codes, states and customer locations.

** Worked on a team that upgraded the programming from FoxBASE+ to FoxPro

to Visual Basic for a Terminal Management System which enabled EDI &

eCommerce transactions between the customer and Roadway. This TMS software

was distributed to Roadway Express customers.

Cap Toys Inc. (OddzOn, Inc.) October 1995 to December 1998

Project Leader - Imaging Systems

** Supervise / maintain the operation of the Document Imaging system, an

optical disk based system used to store / retrieve the various types of

documents required for a manufacturing based company to function.

Business Systems Analyst

** Design, develop, enhance and maintain a series of programs that are used

to control the product flow including order entry, purchasing, warehouse

inventory, shipping and billing for Cap Toys. (FoxPro)

** Support EDI transactions by which the company received Sales orders,

transmitted Invoices and Advanced Ship Notices.

Marc Glassman, Inc. March 1993 to September 1995

Programmer Analyst

** Design, develop, enhance and maintain a series of programs that are used

to control the product supply flow including purchasing, warehouse

inventory, inter- and intra-company transfers for MGl. (Progress)

** Design and develop a series of programs for Cash Drawer Analysis used to

evaluate cash flow, cashier performance, store performance and departmental

performance. (Progress)

Bulk Materials, Inc. March 1989 to October 1992

Project Leader (November 1991 to October 1992)

** Supervised a six person PC Systems Support team responsible for

Corporate Telecommunications, PC Hardware and Software support for 77

remote facilities nationwide.

** Served as Network Administrator for an 80 plus node Novell Token Ring

LAN locally as well as supervising 50 plus Novell LAN's at remote sites.

** Directed the conversion of a Terminal Management System written in dBase

III +/ FoxBASE+ to Clipper 5.0.

** Maintained & supported several standalone & network applications written

in dBase III +, FoxBASE+ and Clipper operating at Corporate Headquarters.

Systems Analyst (March 1989 to October 1991)

** Installed a PC-based Terminal Management System written in dBase III+ /

FoxBASE+ in 70 trucking terminals nationwide. These installations were

running NetWare 286 LANs (3-node average) with ArcNet/Ethernet topology.

** Designed/developed an Inventory Control System for a trucking terminal

in the Southeast that is a major lumber re-load center.

** Designed/developed a system utilized to poll gasoline stations for the

purpose of determining gasoline delivery requirements & shipments.

** Designed/developed numerous data entry programs including G/L, freight

bill processing, maintenance cost tracking and fuel consumption as front

ends to a IBM 3083 Main Frame.

Independent Consultant April 1988 to December 2002

** Developed a Cash Management system for an Akron Legal/Accounting firm to

process debit/credit/payroll transactions. (dBase III+ converted to

Clipper)

** Enhanced/expanded a Cash Products Sales Analysis system for a major

Banking firm located in Cleveland. (dBase IV)

** Enhanced/expanded a payroll tax accounting system for a major Fortune

100 corporation based in Cleveland. (Clipper)

** Designed/developed & installed a Manufacturing QA Documentation Control

and Tracking system for a Summit County Electronics firm. (dBase III +)

** Instructor @ University of Akron's Continuing Education Program

instructing Beginning & Advanced dBase III + courses.

InfoCision Management Corporation December 1987 to April 1988

PC Specialist

** Maintained/enhanced a data collection system for telemarketing campaigns

used to collect data,, analyze results and generate reports for Management,

Marketing and Clients. (Clipper)

** Developed applications to control such functions as personnel

scheduling, inventory control (with re-order flags) and production work

sheets. (dBase III+ / Clipper)

Bank One, Akron, NA Trust Department April 1987 to December 1987

PC Specialist

** Designed/developed numerous PC-based projects utilized by

Administrative/Operations personnel. Major project was an application for

Trust Funds Management Fee calculation and accounting interfaced with a

remote IBM 3083 Main Frame. (dBase III+)

The BFGoodrich Company May 1965 to June 1986

Product Support Representative (June 1984 to June 1986)

** Developed numerous PC-based projects beneficial to the Management,

Marketing, Sales, Engineering, Production and Support staff of the business

unit. (dBase II / III+ & FORTRAN)

** Accumulated, compiled and evaluated service life and production data on

the various products for Liability/Reliability studies. (FORTRAN, dBase II

/III+, SPSS)

Support System Coordinator (March 1983 to May 1984)

** Developed systems for documentation related to products such as spares

provisioning, blue print control, product testing and Q. C. tracking.

(FORTRAN, dBase II/III+, SuperCalc)

** Designed training programs for the instruction of personnel on the use

and capabilities of the Personal Computer.

Product Technician (January 1977 to February 1983)

** Introduced PC operations to the Engineering Staff in 1980.

** Provided product test support/Q. C. tracking of prototype/production

units of the various products designed & manufactured by the business unit.

Research Technician (May 1965 to December 1977)

** Operated manual/computer controlled pilot plants used to research

production of new and existing synthetic compounds and additives.

Contact this candidate