Customer Service High School

Amanda Boone

* ******* ***** ******* ****, VA ***06 ? 402-***-**** ?

abipqu@r.postjobfree.com

Objective

Recently, I chose to move to the beautiful Tidewater area to be closer to

family. My goal is to acquire a position with a progressive company that

will allow me to expand on my experience in Accounting, Finance and/or

Security.

Education

May 2006

Associate's Degree: Criminal Justice Metropolitan Community College ~

Omaha, NE

. Achieved Dean's List during three semesters

. Awarded the Nebraska Board of Governors' Grant each semester

June 2000 ~ High School Diploma Highland High

School ~ Pocatello, ID

Employment History

October 2005 - July 2010 ~ Harrah's Entertainment

Council Bluffs, IA

During my nearly five year tenure at Harrah's Casino, I received numerous

positive reviews as a Security Officer before being promoted to the

supervisory position of Vault/Cashier Lead.

Vault/Cashier Lead

. Oversaw the smooth flow of $3-$5 million in casino assets in an

exceptionally fast-paced working environment

. Supervised front line team member during customer interactions to

monitor accuracy and guest service levels

. Interacted with vendor installed hardware to provide improved customer

service

. Provided quality internal customer service by ensuring that all of the

properties outlets, including the Hotel, Gift Shop, Restaurants and

Bars, had all of their funding needs met

. Created methods that helped to reduce number of clerical errors in a

department with the toughest internal regulations in the company

Security Officer

. Protected company assets and personnel by performing regular patrols

and working closely with table games, slots, surveillance, food and

beverage, retail outlets, special events, and local and state law

enforcement

. Produced written logs and reports to the supervisory staff that were

clear and concise regarding daily events on the property as well as

incident reports

. Performed with distinction while working with the general public,

difficult guests and emergency situations. Assisted in removal of

intoxicated and gaming prohibited guests

June 2000 - Present ~ Professional Model

Various US Cities

Posed in numerous photo shoots for commercial and private photographers

Appeared in calendars, in print and online modeling clothing and

jewelry

Computer Skills

Microsoft Office, Excel, PowerPoint, Publisher, Word, Explorer and various

internal software products used by casino accounting and security

departments

Contact this candidate