Administrative Assistant Customer Service
Resume:
Gennelle Meads
Objective To work as a team player, and display commitment
and positive attitude for a well established
company/institution. To progress in responsible
decision making concepts that not only will affect
the company, but the community as well. Pursuing
Contractual work in the area's of
Administrative/Clerical with emphasis in Project
Management
Experience 2006-Present YH America, Inc. Versailles, KY
Management Systems Coordinator
Duties include maintaining Management Systems so
they comply with International Standards of
TS16949, ISO14001, and ISO17025. Daily operation of
interacting with all departments to evaluate the
systems effectiveness and recommend system
corrective actions along with continuous
improvement. This is accomplished through the
following tasks.
TS/ISO Corporate Compliance
Manage audit schedules
Internal Lead Auditor
Phase II Trainer
Domino Documentation Administrator
Review & Implement Customer Specific Requirements
MSDS Coordinator
Champion Layered Process Audits
Maintain Legal and Corporate Compliance
YHAI Company Values
YHAI Procedures and Work Instructions
OSHA Regulations
All State and Federal Regulations as applicable to
area of responsibility
1998-2006 YH America, Inc. Versailles, KY
Administrative Assistant
Duties include Administrative support to all
Departmental Managers, developing and implementing
various documents, and spreadsheets that are
required for all departments.
Handling a multi phone system, along with greeting
all incoming customers/clients
Daily Bookkeeping and reporting of Petty Cash
Developed and processed inventory control along
with traceability of incoming materials
Research Assistant for Marketing Department
Desktop Publishing for various departments
1997-2003 Keenland Lexington, KY
Mutuel Clerk
Provided customers with wagers at teller windows
Worked at Keenland and Churchill Downs during Derby
Festivities
1997-1998 Kentucky State University Frankfort, KY
Administrative Assistant
Duties include Administrative support for The
Division of Education and Human Services
Provided secretarial support to the Chairperson and
Faculty
Processed documents that required detailed
traceability in regards to Education majors in the
Elementary and Secondary Teaching Programs
Maintain documents in regards to State Teacher
Certification Requirements, as well as National
Certification Examination dates and scores
Served as Secretary to the Teacher Education
Committee
Supervisor for Work Study Students
Maintained Departmental Budgets for Faculty, Staff,
and Work Study Students
1996-1997 Acordia of Lexington Lexington, KY
Customer Service Representative/Administrative
Assistant
Duties include working in the Provider Inquiry
Department, processing insurance claims from
various Doctors and Hospitals that networked under
our Insurance policies.
Promoted to Administrative Assistant in the Pension
Department, duties included the following:
Preparing Annual Reports along with spreadsheets
and databases for Annual meetings
Data entry for compensation from quarterly reports
Prepare IRS forms, Federal Tax Withholding forms
and balance sheets
Prepare and process monthly pension checks for a
clientele database of five hundred clients
1996-1998 United L&N Glass Versailles, KY
Quality Assurance Auditor/Data Technician
Duties include Entering and verifying data on
computer for daily hold rejects
Calculate parts pricing per piece of glass for
monthly summary
Processed FMEA reports and entered applied
statistical data for engineering analysis
Troubleshoot customer complaints and implemented
certification for new products
Certified ISO 9002 Internal Auditor
1986-1988 Appalachian Computer Svc. Frankfort, KY
Data Entry Operator
Processed, keypunch and verifying alpha and numeric
data for AT&T, and Federal Express
Education 2008-present Strayer University Lexington, KY
Attending part-time, majoring in Business
Administration with a concentration in Management
1994-1995 ExcuTrain of Lexington Lexington, KY
Certificate of completion, computer classes in
Microsoft Word and Microsoft Excel
1994 Lexington Computer School Lexington, KY
Certificate - Graduated from the Lexington Computer
School as a Certified Application Specialist with a
G.P.A. of 3.7
1982 Woodford County High School Versailles, KY
Graduated with Diploma
Interests 2010-present
Microsoft Office 2007 Certification
2008
FDIC Money Smart Training for Trainers Certificate
Emergency Planning & Community Right-To-Know Act
Toxics Release Inventory (Section 313) Reporting
Certificate
2007
Automotive APQP/DFMEA, FMEA/Control Plans, PPAP,
MSA Certificate
Project Management Basics Certificate
2006
ISO/TS 16949 Internal Auditor Certificate
Huntertown Elementary School Site Based Decision
Making Certificate
2005
United Way of the Bluegrass Get On Board (Non
Profit Training) Certificate
Managing Multiple Projects, Objectives and
Deadlines Certificate
2004
Automotive Process Auditing Techniques Certificate
2003
Environmental ISO 14001 Internal Auditor
Certificate
2002
Quality Laboratory ISO 17025 Internal Auditor
Certificate
Environmental ISO 14001 Internal Auditor
Certificate
Leadership toward harmony in Diverse Communities
Certificate
2001
ISO 9001:2000 Auditor/Lead Auditor of Quality
Systems Certificate
Data Entry Instructor at Woodford County and
Jessamine County Adult Community Education
1995
ISO 9000 Internal Auditor Certificate
Other Interest includes non profit management, and
community service. Implemented the start up of a
community non profit organization called
Professional Administrators of America Inc. (PAOA).
The vision of PAOA was to EDUCATE; Emphasize
Diversity & Understanding Cultural Attitudes
Through Education. PAOA mission was carried out
through after school mentoring and tutoring,
socializing with Senior Citizens in the community,
College Tours, Hunger Awareness Project and various
community activities.
References Available upon request
527 Debra Street
Versailles, Kentucky 40383
***********@**********.***
Contact this candidate