Customer Service Sales
Resume:
JEFFREY M. COSTIGAN
Maineville, OH 45039
abipq3@r.postjobfree.com
SUMMARY: Successful, dynamic, motivated, charismatic professional with
over 8 years of proven success in sales, account management and business
development. I've been highly recognized for my leadership,
organizational and strong relationship building skills with major Fortune
500 companies.
PROFESSIONAL EXPERIENCE:
KELLY AUTOMOTIVE SERVICES/GENERAL MOTORS ONSTAR ACCOUNT
March 2005-October 2009
OnStar Area Sales Manager:
. Territory sales representative for the GM OnStar account responsible
for the OnStar telematic system and services as well as XM Satellite
Radio to General Motors management, owners, operators, their staffs,
and consumers.
. Successfully implemented delivery process changes through training to
increase customer satisfaction, usage and retention.
. Implemented strategies and provided business solutions to Dealer
Principals and General Managers to improve dealer efficiencies.
. Built and maintained relationships driving results with 75 Top Volume
dealers in Cincinnati, Columbus and Dayton Ohio.
. Consistently placed in the top quartile of the field sales force
scorecard from 2006-2009 based on territory performance.
. Recognized for having the highest improvement in 2008 for Welcome Call
in all of North America.
. Awarded for improving the Cincinnati Territory from last in the
country to first in September 2006 based on GM OnStar North American
scorecard.
. Organized the largest and most successful OnStar Roadshow in the North
Central Region in October 2006.
. Worked with GM Leadership to organize and support major Auto Show Kick-
Off breakfasts and asked to present at GM product launches, new owner
clinics and Ride N' Drive events.
. Further integrated territory with GM/VSSM Field Organization to ensure
OnStar/XM processes and business metrics are met.
. Responsible for the evaluation and distribution of OnStar reporting
for area dealer performance to Dealership Management.
. New OnStar employee peer mentor, trainer and resource for the North
Central Region.
EMERSON STORE SUPPORT
May 2004-March 2005
Territory Sales Support Representative:
. Planned and serviced a territory with over $3 million in annual sales.
. Managed a territory of 12 Home Depot store accounts and 15 product
lines.
. Provided extensive product knowledge training and in-store
demonstrations.
. Increased presence in both product and space within accounts, which
helped increase sales and product placement.
. Negotiated valuable space for national programs and large territory
purchases.
ENTERPRISE RENT-A-CAR
June 2002-February
2003
Management Trainee:
. Played a key role in achieving customer service index records with a
score of 94-96% while operating the branch satellite office.
. Received on the job training involving intense sales, customer
service, and marketing techniques.
APPLEBEE'S GRILL AND BAR
October 1997-May
2004
Bartender/Expo/Host/Server:
. As a key employee, gained seven years exposure to all aspects of
restaurant operations, especially relating to customer service and
satisfaction. Awarded employee of the month for January 2001 and May
2003.
TECHNICAL SKILLS:
. Microsoft Word, Excel, Outlook, Power point
EDUCATION:
Eastern Michigan University - April 1999
Bachelor of Science: Communications/ Minor: Earth Sciences
Delta Tau Delta Fraternity Member - Social Chair 1996-97.'
Contact this candidate