Customer Service Quality Assurance

Sheniqua Ned

**** ***** ***** **.

Apt. ***

Grand Prairie, TX 75050

Phone: 972-***-****

E-mail: abipop@r.postjobfree.com

Objective: To acquire a challenging and responsible position with a progressive company where

my work experience will have valuable application and utilization towards career advancement.

The position preferred will enable an individual, like myself, to utilize education, training, and

professional experience while contributing to company objectives.

Education:

Mountain View College

Dallas, TX

2003-2006

Early Childhood Education

-16 semester hours completed

Work experience:

Decision Support Systems Research

Ft.Worth, TX

August 2009- October 2009

Call Center Representative

-Contacted people via telephone and followed a structured, computerized questionnaire to collect

vital feedback from plan participants.

-Verified, identified, and dealt with confidential information while providing efficient data entry

into the information systems as required.

-Maintained productivity goals and quality control/satisfaction, while constantly seeking new

ways to improve customer service and build customer satisfaction, appreciation, and loyalty.

-Participated in team meetings regarding quality assurance and assisted in the implementation of

such, to stay abreast of service and policy changes, while fully committing to providing the

highest possible standards of customer service and support.

Health & Human Services Commission

Seagoville, TX

August 2007- May 2008

Clerk II

-Evaluated eligibility and processed clients accordingly while maintaining efficiency in a detail-

oriented environment.

-Conferred with other staff members to obtain additional information and clarification needed to

resolve customer concerns

-Prepared logs and forms by hand or on the computer, operated the PBX phone system, and

accomplished backup and other assigned duties as directed by the supervisor.

-Viewed, edited, and received daily reports, as well as, created, pulled, and filed case folders that

could be reviewed at a later time.

-Performed EBT/LSIS procedures, which included the issuance of EBT cards, finger imaging,

photographing, and informing clients of their current benefits.

Mountain View College Bookstore (Follett Higher Education Group)

Dallas, TX

January 2006-February 2007

Seasonal Returns Cashier

-Conversed with customers by phone and in person to obtain information needed to complete

tasks

-Processed incoming and outgoing merchandise by completing credit, cash, check, and return

transactions.

-Assisted in shelving of new and returned materials

Tom Thumb

Duncanville, TX

January 2005- August 2005

Cashier

-Provided superior customer service when assisting customers at the point of sale/checkout area

-Maintained department by ensuring a clean work area and properly participating in opening and

closing procedures

-Supported store operations by maintaining loss prevention awareness

Sonic Drive-In

Dallas, TX

February 2003- October 2005

Cashier/ Team Leader

-Supervised shifts of 6-8 employees

-Reviewed bank deposits for accuracy and completed information when necessary

-Tallied all cash and credit transactions at shift’s end to ensure correct balances

Knowledgeable Skills:

*Typing-40 wpm *MS Word, Excel, Outlook

*Filing, Faxing, Copying, Switchboard, Data Entry, etc.

*Excellent diction and grammar with strong attention to detail

*Superior verbal and written communication skills

*Ability to strike a positive and cooperative tone with both customers and coworkers while

accepting assignments with an open team-oriented attitude

Contact this candidate