Customer Service Quality Control

PETER WHEELER

**** **** ****** ***** 646-***-****

Land O' Lakes, FL 34637 abipob@r.postjobfree.com

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PRODUCTION / PURCHASING / PLANNING / ESTIMATING / INVENTORY

Printing Arena

Print Production Professional with over 12 years of experience estimating,

planning, and producing a wide range of print/media materials. Committed to

delivering the highest quality product, utilizing cost efficient and best

practice methodologies. Analytical and detail-oriented; identify

deficiencies and develop/implement solutions to enhance productively and

streamline operations without sacrificing quality. Excellent

organizational, inventory management, and forecasting abilities. Computer

proficiency: Excel, Word, PowerPoint, Outlook, Internet, SAP, Enterprise

E32, and UpFront; CompTIA A+ Certification (2010). BS degree,

Communications and Media Arts.

CORE COMPETENCIES

? Materials Procurement ? Inventory Tracking

? Project

Planning / Estimating

? Production Management ? Vendor Negotiation

? Resource

Allocation

? Team Building ? Employee Training

?

Technology Innovations

? Inventory Assessment ? Production

Scheduling ?

Customer Service

? Quality Control ? Cost Containment

? Productivity

Enhancement

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CAREER EXPERIENCE

AMERICAN BUILDING CALCULATIONS, Land O' Lakes, FL 2009 - Present

Provide commercial real estate developers/owners field measurements of

commercial, industrial, multi-residential, and retail buildings to develop

as-built floor plans, utilizing lasers and AutoCAD procedures.

Measurement Specialist

Travel to local and interstate client sites to perform field measurements

of commercial building sites. Utilize laser measurement and AutoCAD

mapping methods to determine total square footage. Submit AutoCAD

measurement reports to senior management. Interact with clients and

building residents to ensure minimal service interruption. Completed

measurement studies throughout Florida, New England, and Pennsylvania.

EVATONE, INC., Clearwater, FL 2007 - 2008

Manufacturer of CDs and DVDs, as well as printing of all associated

packaging materials.

Account Technical Advisor

Estimated costs for printing new and reprint titles of CDs, DVDs, and

related print and packaging materials, booklets, flyers, and posters.

Conducted client assessment to determine needs, selected color options,

and developed project pricing and estimates. Planned projects through the

production process; provided proof for client approval, and ensured

production met all deadlines. Concurrently managed 12+ projects; ranging

from 2K to 10K total units. Ensured adequate inventory of paper stock

for production of printed material in process.

? Selected to train team members on estimating and job planning to

increase customer service levels.

? Originally recruited for job planning and estimating role; fast-track

promotion to Account Technical Advisor.

DOVER PUBLICATIONS, INC., Mineola, NY 1996 - 2007

Publisher of classic literature, stencils, music, and children's books.

Production Administrator / Production Manager (1999-2007)

Teamed with VP to direct day-to-day operations of the production process.

Analyzed weekly warehouse inventory and sales report for 2,500+ book

titles; initiated production process to reprint titles, as necessary, to

maintain adequate stock levels. Oversaw production of 20-30 reprints and

6-8 new titles on a weekly basis. Purchased and trafficked materials for

corporate catalog (Spring, Fall, Specialty, and Holiday editions).

Created and submitted monthly inventory reports and annual report on

total production (all titles, reprints, CDs, CD-ROMs). Interacted with

Editorial and Art departments regarding formats, layout, materials and

packaging issues; negotiated favorable pricing structures with 3-4 paper

suppliers. Collaborated with Vice-President of Production on production

methods to maximize efficiency.

? Lead contact for manufacturing of Audio CD and CD-ROM titles for clip-

art.

? Introduced and launched book and audio boxed sets as new revenue

source (2002).

? Instituted inventory system to track and reduce printing costs.

? Employee of the Quarter (2004).

PETER WHEELER

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CAREER EXPERIENCE (continued)

Production Assistant (1996-1999)

Estimated costs and planned printing production of new and reprint titles

with 4 printing companies, as well as a die-cutter, and bindery company.

Analyzed material inventory and purchased adequate paper stock for books

in production across all 4 printing companies; inventory valued at $50K

to $150K.

? Created and maintained MS Excel spreadsheets to facilitate estimates

of material and paper usage; reduced processing time by as much as 80%

(1999).

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EDUCATION

SUNY COLLEGE AT NEW PALTZ, New Paltz, NY

Bachelor of Science, Communications and Media Arts

CERTIFICATIONS

CompTIA A+ Certification (2010)

? International, vendor-neutral certification proves competence in

areas such as installation, preventative maintenance, networking,

security and troubleshooting, as well as excellent customer service and

communication skills to work with clients.

American Heart Association BCLS / CPR / AED Certification (2010)

COMMUNITY ACTIVITIES

Boy Scouts of America

? Gulf Ridge Council; Assistant Cubmaster, Pack Trainer, Trainer

? Wood Badge, SR-1033; Boy Scouts of America Advanced Leadership

Training (2010)

Poll Deputy for 2010 Primary Elections, Pasco County

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