Project Manager Customer Service

J Michelle Gregory

**** ********* *****

***** *** *****

Big Canoe, GA 30143

Attention: Human Resources,

Enclosed you will find my resume showing my education, experience, and

background.

I have a bachelor's degree in Computer science with 10 plus years IT

professional experience which includes managing Computer / Networking

systems, Software Application design and implementation, Product / Project

Management and Data Analysis implementation.

I have many years of experience working with Vendors, large clients

(internal and external), government agencies and public health. Throughout

my career I have accomplished many goals by increasing and improving the

customer relations and business processes for many IT operations. I enjoy

managing personnel and working in a team environment, with the direction of

the company's mission. I know I would be a great benefit to any company,

and my past experience shows my success.

May I arrange an interview to further discuss my qualifications? I am

available for an interview at a mutually convenient time.

Thank you for your time and consideration,

J Michelle Gregory

Encl. 1

Jennifer "Michelle" Gregory

8062 Ridgeview Drive

10171 Big Canoe

Big Canoe, GA 30143

770-***-**** or *********@***.***

Qualified By:

( 10 plus years of IT professional experience with consistent

increase of Management responsibilities in a technical

environment, Project / Product management and

implementations.

( Bachelor of Science in Computer Science

Employment History:

4/2008 - 3/2009 Global Management Technology Norcross, GA

Project Manager / Implementation Specialist

Responsible for managing the timeliness and within budget

delivery of quality, highly complex projects while performing

appropriate scope management.

. Assuring that project management standards and

methodologies are applied to all aspects of the project

lifecycle for multiple highly complex projects which

includes, Budget, scope, charter, planning, implementation,

managing issues and risks and communicating project status

to sponsors, vendors and executive management, including

Change Control.

. Manage all client software / web-based interface design

projects within the development group, which includes

overseeing the development of the functional and technical

requirements including development of Business Process

documents.

. Work closely with Project Team members to ensure clear

understanding of client requirements and to properly set

and manage expectations.

. Maintain and establish all vendor relations regarding

integration interface development.

7/2004 - 4/2008 PS Energy Group, Inc. Atlanta, Georgia

Technical Support Manager

Responsible for managing departmental direction for all products, IT

/ Customer programming and developmental data implementations.

. Liaison with Sales, Marketing, development and executive

management to oversee energy product development, site

integration and reporting to ensure product success in the

market, and to ensure customer satisfaction of product.

. Manage all technical data relationships issues and ensure

the interest of the client is met by managing all aspects

of a project life cycle including project planning,

development, change control, implementation, issue and

meeting management, customer relationships and team

leadership (This involves web technologies (.Net, VB, ASP,

IIS, JavaScript).

. Assist as a key member in the implementation of new clients

which included data analyzing and planning operational

needs, web-site developmental needs, answering RFP, QA of

production changes and scheduling training / documentation

when necessary. Provides technical assistance to State /

City departments and Municipalities for all energy needs.

. SQL / Microsoft Reporting Services / Crystal - Client

website data reporting for all Clients / employee ad-hoc

reporting

. Work closely with Development to derive product

requirements (SLAs) for customers and functional

specifications, establish development and release timing by

ensuring adherence to product life cycle methodology.

. Manage all Blackberry setup and maintenance for internal

users.

10/2002 - 6/2004 Innovations Mortgage Corporation Roswell, Georgia

Loan Officer

Responsible for the sales of Mortgage services.

. Responsible for managing a quota each and every month to

produce a high average of sales.

. Underwriting with analysis of Freddie Mac, Fannie Mae, and

Sallie Mae and the ability to ascertain risk of mortgage

loans.

. Originates, Process, and underwrite each loan to verify the

accuracy and compliance of the mortgages that are being

submitted.

. Support updates to Innovations website on a daily basis.

8/1999 - 8/2002 Land America-OneStop / Primis, Inc. Alpharetta,

Georgia

Networking / System and Business Management for over 80

offices and approximately 1800 users.

Operations Technology System Support Manager

Responsible for the Technical Administration / Support of all

Projects / Business Management for 80 offices and approximately

1800 users located over the United States.

. Manage, plan, direct and assign resources to multiple

complex company projects using Project Methodology and

project / system life cycle that involve system

integrations / implementation, analyze database design and

web application design.

. Manage and Provide Technical leadership for eight System

Support Analyst, and PC Technicians with their daily

workload.

. Assist as a key member in the implementation of Client and

new offices which included analyzing and planning network

expansion, generating proposals for new product lines /

software, and scheduling training / documentation when

necessary.

. Responsible for operations of service activities and

ensuring the delivery of outstanding customer service.

Work closely with Development to derive product

requirements and functional specifications, establish

development and release timing. Define and execute test

plans and test acceptance criteria.

. Liaise with Sales, Marketing Programs, Consulting and

Support to ensure product success in the market, as

measured by revenue, profit, and market share objectives.

. QA testing and analysis using Rational Rose for all

software product development, and web enhancements. Manage

and administer all software enhancements to ensure a

successful product. Create and test custom ad hoc reports

for internal/external clients using SQL query report

writing software.

. Administer approximately 1800 users with applications such

as Windows NT 4.0, Windows 95/98/2000, Microsoft Exchange

(Email), SQL Server, Microsoft Office, IE, Solomon

Accounting Software with transition to PeopleSoft, and PBX

/ Intrarella / Call Pilot phone

. Assist with Sun Solaris system, UNIX, Oracle DB, Visual

Basic, Firewall Security, Cisco Router and Switches, VPN in

an NT / Windows environment.

. Manage the Technical Support Tracking Software - "Track-It"

and the Option 11 / PBX / Intrarella / Call Pilot phone

system in order to provide accurate statistical information

from the PBX.

. Manage and administer operational budgets to ensure

guidelines are being accomplished.

1997 - 1999 Mississippi State Board of Health Jackson,

Mississippi

Administration of a Network Database

Business System Analyst / DB Technical Specialist II

Responsible for the administration and management of a Network

Database for the State of Mississippi.

. Supervise four Information Specialists III, one Secretary,

one Data control Supervisor (who supervises ten people) one

Data Control II, one Data Entry Supervisor (who supervises

one person).

. Supervise, train, and monitor network operations performed

by personnel using a Novell, Unix Server and Windows 95/98

and NT operating System.

. Participate and contribute as a key member of project team

of Network Analyst, Business Analysts, Systems programmers,

and end-users in the definition of systems requirements

including processing, reporting data, performance and

systems enhancements and requirements.

. PC support, configuration and installation of software,

hardware, and peripheral.

. Monitor operations to determine feasible computer expansion

capabilities through acquisition of additional software and

hardware.

. Maintain a network database of statewide death, induced

termination and fetal death statistical information.

. Maintain a backup for maintenance of demographic death

database.

. Design, analyze and program using programming languages

such as: SAS, COBOL, Visual FoxPro, Excel, Access, Visual

Basic, Microsoft Office to provide statistical information

to the State and Federal Government. Proficient in MS Word

/ WP, Internet Browsers, and other Microsoft software.

. Design and produce annual bulletins containing public

health and vital statistical information in such forms as

tables, narrative analyses, and charts.

. Insure Mississippi Health facilities operate according to

State and Federal regulations.

. Analyze and control output of statistical information for

the State Board of Health and other private health

organizations.

Education:

Belhaven College, Jackson, Mississippi 1995 - 1999

Bachelor Degree - Computer Science

Mississippi College, Clinton, Mississippi 1993 - 1995

Computer Science Major

Hinds Community College, Pearl, Mississippi 1991 - 1993

Associate Degree - Computer Science

Certifications:

PMP certification - TBC 2010

References: Available upon request

Contact this candidate