Customer Service Representative

Location:

Posted:

October 21, 2010

TARA V. OKEREKE

Columbus, Ohio 43227

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CUSTOMER SERVICE REPRESENTATIVE / 8 YEARS' EXPERIENCE IN VARIOUS SETTINGS

Polished, professional customer service representative offering:

. Eight years of experience providing customer support in busy call

center environments for telecommunications and catalog employers.

. An unwavering commitment to customer service, with the ability to

build productive relationships, resolve complex issues and win

customer loyalty.

. Strategic-relationship/partnership-building skills -- listen

attentively, solve problems creatively, and use tact and diplomacy to

find common ground and achieve win-win outcomes.

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EXPERIENCE

Customer Service Representative

12/2005-Present, Al-Maun Service, Columbus, Ohio

. Handle customer inquiries, complaints, billing questions and payment

extension/service requests. Calm angry callers, repair trust, locate

resources for problem resolution and design best-option solutions.

Interface daily with internal partners in accounting, field services, new

business, and human resources divisions.

Key Accomplishments:

. Manage a high-volume workload within a deadline-driven environment.

Resolved an average of 550 inquiries in any given week and consistently

met performance benchmarks in all areas (speed, accuracy, volume).

. Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in performance

evaluations.

. Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

EDUCATION

5/2010-Present Phoenix University, Columbus, Ohio

Foundations of Business

12/2002-6/2002 Ohio Central School Systems, Columbus, Ohio

GED

REFERENCES

Available upon request