Customer Service Sales
Resume:
Scott Fuchs
Garner, NC 27529
abipjz@r.postjobfree.com
Experienced Business Owner/Manager
A highly motivated, results-focused Landscape and Irrigation business owner
with over seventeen years of management experience. Possess strong
leadership and successful team building capabilities and excellent
technical, communication, presentation and customer service skills.
Resourceful problem solver with proven ability to bring quick resolution to
challenging situations as well as build lasting relationships with vendors
and customers.
Experience
Lowes Home Improvement
December 2009 to Present
Live Nursery Specialist
Provide exceptional customer service, greeting the customer in a friendly
and professional manner. Offer expert advice in response to customer
inquiries, demonstrating specific knowledge of live nursery products.
Contribute to overall corporate success through the efficient ordering,
merchandising, selling and maintenance of live nursery products and
associated items. Also performs other duties as necessary.
Lowes Home Improvement
February 2009 to December 2009
Customer Sales Associate
Assist customers in their selection of lawn and garden products. Provide
accurate advice and have become most widely requested associate to assist
in repeat customer sales.
. Knowledgeable about all aspects of landscape installation, proper
plant selection, irrigation troubleshooting and special outdoor
projects. Management consistently seeks my knowledge to increase
store sales.
. Excellent customer service skills; always willing to assist any
customer at any time. Assists management as requested, including
those requests that require irregular and overnight hours.
. Assist in inventory receiving, auditing and delivery.
Prestige Landscaping, LLC, Garner, NC
August 1997 to February 2009
Owner
Responsible for all operations including initiating sales, developing
project estimates, budgets, contracts and proposals for submission to
clients. Simultaneously managed multiple projects under tight deadlines.
Promoted customer satisfaction through clear, concise communication.
. Designed and installed all new irrigation and xerigation systems.
Maintained and serviced all existing irrigation systems including
troubleshooting and part replacement. Experienced and knowledgeable
about PVC pipe configuration, water pressure, friction loss and
matched precipitation rates.
. Designed and created hardscapes for residential projects (patios,
walkways, outdoor fireplaces and retaining walls.) Estimated
materials, supplies, manpower and total costs for all projects. Ran
all associated machinery including trenchers, skidsteers and backhoes.
Responsible for material procurement and quality control.
Experienced in low-voltage landscape lighting installation, landscape
design and plant selection.
. Maintained successful business for twelve years with 90% of work
obtained through word-of mouth. Remarkable ability to establish and
maintain cooperative and effective working relationships with
customers, vendors and employees.
. Trained new employees as needed. Instructed on proper use of
machinery, irrigation installation, hardscape installation and
landscape installation. Able to communicate effectively with Hispanic
workers.
Steak & Ale, Raleigh, NC
May 1992 to August 1997
Assistant Manager
Responsible for day to day shift running activities including ensuring
customer satisfaction, supervising and training team members, maintaining
appropriate inventory levels and implementing quality improvements.
Managed the quality of the guest's food and service experience, maintained
a safe and sanitary restaurant environment and ensured appropriate staff
levels were on site.
Followed all vault and deposit procedures and controlled expenses to
budgeted expectations.
Completed opening and closing procedures as needed to ensure efficiency,
productivity and profitability of the restaurant was maintained.
Assisted in food preparation, maintenance of kitchen machinery and sanitary
cleaning of entire restaurant.
Education
North Carolina State University, Raleigh, NC
Degree Program: Business Management
Certifications
Fork lift certification received in 2009
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