Sales Customer Service

Yolanda Logan

***** ******* *****, ********* ****, MD 20653

Mobile: 240-***-**** or Home: 301-***-****, **********@***.***

Citizenship: U.S.

SSN:

Veteran's Status: N/A

Vacancy Posting:

Position:

Dept./Agency:

PROFILE

Highly driven, motivated, and multifaceted candidate with a comprehensive

background in project management, program administration, and contract

development. Highly versatile; quickly masters new roles,

responsibilities, and environments. Reputation for integrity, work ethic

and dedication. Effective communicator and liaison, known for building

strategic partnerships and alliances. Continuously pursues opportunities

to learn and takes on challenges for further professional development and

growth.

CORE COMPETENCIES

Program Analysis; Project Management;

Qualitative/Quantitative/Technical/Statistical Analysis; Research; Data

Generation; Information Gathering; Surveys/Studies; Contract Management;

Briefings; Presentations; Communications; Consultations; Interpersonal

Relations; Collaborative Teamwork; Strategic Planning; Organization;

Workflow Coordination; Prioritization; Time Management; Federal

Policy/Regulatory Compliance; HUD Policies/Procedures; Resource Management;

Budgeting; Information Technology; Database Management; Cross-Functional

Team Leadership; Customer Service; Decision-Making

PROFESSIONAL EXPERIENCE

Four Points by Sheraton 09/2000-Present

Washington, DC 40 + hrs/week

Supervisor: Ayesha Arora-Sharma 202-***-**** Salary: $70,000

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Senior Sales & Marketing Manager (01/2006-Present)

Sales Manager (01/2003-12/2005);Sales Coordinator (09/2000-12/2002)

Maintain full accountability for designing sales strategies targeting

industries including Association, Government, Union, Corporate, Tour &

Travel, Citywide Conventions and SMERF (Social, Military, Educational,

Religious, Fraternal) market segments. Apply advanced communication skills

toward interacting effectively with broad populations including senior

executives, staff, clients, and vendors. Define and implement targeted

action plans to maximize operational productivity, efficiency, and

profitability.

Train, mentor, and supervise staff in all aspects of sales-related

activities, in accordance with company goals and objectives. Track

individual performance levels and ensure adequate proficiency levels. Play

a key role in assisting the Director of Sales & Marketing in creating and

executing a comprehensive marketing plan.

Serve as the key staff member responsible for representing the hotel at all

trade shows and exhibitions as well as a variety of networking luncheons.

Play a role in diligently ensuring the smooth operation of the sales

department. Successfully achieved substantial increases for the hotel,

including significant increases in ADR.

Awarded for Excellence of Achievement for 2005, 2006 and 2007 for

generating over millions of dollars in revenues. Consistently exceeded

personal and team quarterly goals for all quarters between 2005-2008.

Applied strong business development skills to acquire 12 of the hotel's

largest accounts and maintained an ongoing business relationship with each

company.

Career Note: Additional experience as Head Conference Scheduler /

Administrative Assistant, Arnold & Porter Law Firm and Administrative

Assistant for ACG Architects, McLean, VA.

EDUCATION

Pursuing a Bachelor's in Business Administration, Concentration in

Acquisitions & Contracts

STRAYER UNIVERSITY SCHOOL OF BUSINESS, Prince Georges Campus

GPA: 3.8; 348 Units

ACADEMIC ACCOLADES

Honors Program at Strayer University

Lead Scholar

Rotary Scholarship Recipient, Strayer University School of Business

PROFESSIONAL DEVELOPMENT / SPECIALIZED TRAINING

Experiential Learning Seminar: Policy and Practice - Institute for

Experiential Learning, Washington, DC, 6 months course

"Asset Building" Certificate - LEAD Scholars Program

"Assertiveness" Training - LEAD Scholars Program

"Executive Office of the Mayor" - Internship Program

Starwood Hotels and Resorts Certificate of Completion Training Programs

Series of Four Points of Service STAR Service training programs

Customer Service Training

Strategic Selling I and II

Revenue Management

Crestline Hotels and Resorts Certificate of Completion of the National

Sales Meeting / Training Programs

Mastering Sales Productivity Courses I, II & III (Tactical)

Mastering Sales Strategies I, II & III (Strategic)

Mastering Customer Partnership I & II (Business)

Master Peak Performance I, II & III (Leadership)

Mastering Effective Presentation I & II (Presentation Skills)

Mastering Senior Level in Management I (Leadership)

AWARDS

Distinguished Internship Award from the Government of the District of

Columbia

Award for Excellence of Achievement - Crestline Hotels & Resorts, National

Sales Conference at L'Enfant Plaza, 2006; in recognition for generating

over $1 million in revenues in 2005.

Achievement received from Starwood Hotels & Resorts at the National Sales

Conferences 2003 & 2004 in recognition of achieving and exceeding quarterly

goals per each year.

Achievement received from Crestline Hotels & Resorts at National Sales

Conferences 2005, 2006, 2007 & 2008; in recognition of generating over $2

million in revenue per each year.

Excellence of Achievement for consecutive years (2003-2008).

TECHNICAL PROFICIENCIES

DELPHI, GEAC, Advanced in Microsoft Office Package (Access, Excel, Power

Point, Outlook, Microsoft

Word, Microsoft Works, Internet Explorer, Word Perfect, Lotus, Computer

Graphics) and other

various packages. Proposal and Contract writing, Internet proficient and

extensive use of general office

equipment.

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