Alicia Alvarado

**** ********** ******, ** ***** 419-***-****

Education Owns Community College Perrysburg, OH 2004

. Ballet

Bowling Green State University Bowling Green, OH 1998-2000

. Fine Arts, Ballet

Cardinal Stritch High School Oregon, OH 1994-1998

. College Prep Studies

Work History MR Direct International Toledo, OH

Customer Service Representative

. Responsible for taking orders via phone, fax or

internet sales of MRD manufactured sinks and

faucets

. Daily tasks included processing orders and

payments, preparing shipping documents for US

and international shipping, processing returns,

fielding customer questions, tracking orders

and assisting customers with product issues

. Knowledge of installation, care and repair of

sinks and faucets

. Responsible for soliciting new business

Dr. Carl Wheeler Toledo, OH

Orthodontic Assistant 2005-2008

. Responsible for assisting the doctor in patient

care and orthodontic instruction

. Preparation of diagnostic records

. Team project manager for archiving paper

charts, designed procedures and trained

employees on paperless system

. General office tasks include tracking doctor

correspondence, maintaining organization of

patient records, some scheduling of patients,

light filing

. Acquired radiographers license and attended CE

courses

Rafferty/ Schmitt& Company, Ltd Toledo, OH

Receptionist 2005

. Responsible for general clerical work

including; filing, faxing, taking messages,

greeting customers

. Handle multiple phone lines system

. Organized showroom displays and samples

Childcare Provider Toledo, OH

Private Nanny 2001-2005

. Cared for general health and daily routines of

children

. Balanced schedules for household

. Educated children through playful programs

Trebor Distributors Toledo, Oh

Sales Associate 2000-2001

. Responsible for product sales and distribution

. Scheduled product demonstrations and secured

referrals

. Handled customer financing, sales invoices and

credit reports

Ohio Citizen Action Toledo, OH

Canvasser 2000

. Educated public on various environmental issues

. Received donations for non-profit group, sought

and enrolled members, circulated petitions

Frisch's Big Boy Restaurant Toledo, OH

Manager 1997-2000

. Waited tables, cooked, 3rd shift manager

. Trained new store employees, scheduled wait

staff

. Responsible for shift finances and deposits

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