Dana L. Boyd

**** ***** *****

West Alexandria, OH 45381

Cell 937-***-****

Home 937-***-****

Objective:

Obtain a position with a successful company utilizing specialized skills

and training.

Work Experience:

October 2007 - July 2010: Teradata Corporation, 2835 Miami Village Drive,

Miamisburg, OH 45342

Teradata Internal Audit - Administrative Field Support Specialist

. Provide administrative support to Director and staff of auditors

located Globally

. Monthly audit and reporting of Global Purchasing Card Program

. Monthly audit and reporting of Global Travel &Entertainment Card

Program

. Monthly audit and reporting of Leadership Team Expense Reporting

. Monthly audit and reporting of Corporate Aircraft Usage

. Quarterly Department Metric Reporting

. Schedule and coordinate Annual Conference

. Create and maintain audit project hours in PSA/Changepoint

. Add and maintain audit projects in the IA Tool

. Add and maintain Sharepoint library

. Format and distribute Audit Announcements and Audit Reports

. Maintain Open Audit Recommendation List

. Create and submit quarter-end Accruals and/or Journal Vouchers

. Process, maintain, and track departmental purchase orders and invoices

March 1985 to September 2007: NCR Corporation 1700 South Patterson

Boulevard, Dayton, OH 45479

Oct 2004 - Sept 2007: Teradata Order Management Group - Customer

Relationship Analyst

. Responsible for timely and accurate processing of solution orders and

input of account billing data for the Asia Pacific region

. Act as liaison for assigned countries to the Teradata Business Units,

Controllers, and F&A organization

. Process solution orders and order changes accurately and in a timely

manner in the ERP Order Management environment

. Ensure invoices are generated accurately and in a timely manner

. Assist with processing orders credits and invoice corrections

. Recognize and report revenue on a monthly/quarterly for Asia Pacific

region countries

. Extensive knowledge of order processing within the Teradata Order

Management organization

. Extensive knowledge of Microsoft Office Suite, Oracle 11i Enterprise

Resource Planning (ERP) Order Management, and internet based Sales Web

Ordering Tool

June 2004-October 2004 Teradata Order Management Group - Teradata Solutions

- Customer Education Billing Specialist

. Act as liaison for US and Canada Teradata Business Units, Controllers,

and F&A organization for Customer Education Process billing and

invoicing for customer education courses accurately and in a timely

manner in the ERP Order Management environment

. Assist with processing orders credits and invoice corrections

. Recognize and report revenue on a monthly/quarterly for external

customer education for US and Canadian customers

July 2002-June 2004 NCR Global Business Operations Center - Retail

Hospitality Solutions - Business Operations Specialist

. Responsible for timely and accurate processing of solution orders and

input of account billing data for Applebee's, TGI Friday's, Wendy's,

Pizza Hut, KFC, Long John Silvers, Burger King, Duncan Donuts, and

other miscellaneous hospitality accounts

. Act as liaison for assigned accounts to corresponding Business Units,

Sales Managers, and Sales Teams Communicate with Sales Manager to

ensure that solution orders and order changes are processed accurately

and in a timely manner in the Oracle driven Common Order System and/or

ERP Order Management environment

. Ensure invoices are generated accurately and in a timely manner

. Assist collections with processing order credits and invoice

corrections

. Recognize invoicing issues Understanding of order processing within

the Finance and Administration role

. Extended knowledge of Microsoft Office Suite, Oracle 10.0 Common Order

System, Oracle 11i Enterprise Resource Planning Order Management, and

internet based Sales Web Ordering Tool

. Provide account updates on all customers by participating on weekly

sales conference calls

. Report monthly/quarterly revenue for sales teams

April 2000-July 2002 Sales Service Center, Retail Solutions Division - Team

Support Specialist for Retail Sales Teams

. Provide order creation support for equipment, services, and billings

for sales teams utilizing the Web Ordering Tool

. Provide order creation support for annuity services for sales teams

utilizing the Sales Pricing Tool

. Submit software validation request

. Request customer numbers for new customers

. Request site numbers for new stores

. Complete monthly metrics reporting process for Sales Service Center

Jan 1999-April 2000 Americas Controllers Division Asset & Revenue

Management Accounting - Team Support Specialist

. Post input audit of accounts payable invoices

. Create new vendor accounts in the Oracle Accounts Payable Vendor

Database

. Process and distribute offline checks

. Report time and attendance in Peoplesoft

. Distribute vendor invoices

. Facilities/Move Coordinator for division

. Schedule meetings

. Order office supplies

Oct 1995-Jan 1999 Process & Systems Support, Worldwide Customer Services

Process Analyst

. Provide internal asset management on Customer Engineer laptops

. Process monthly department Titan General Ledger voucher

. Request network registrations for electronic communication devices and

laptops with outside vendor

. Accounts Payable - process vendor invoices for payment

. Process and distribute weekly report Not On File report to field area

VP's

. Facilities/Move Coordinator for division

. Distribute monthly CRC reports to the field regional offices

. Report time and attendance in Peoplesoft

. Maintain Americas Customer Services field rental facilities database

Dec 1994 - Oct 1995 Global Human Resources for the Americas - Scheduling

Coordinator

. Schedule and coordinate workshops for all US Area coaches, associates,

and internal/external facilitators for Objective Setting Process

. Schedule and participated in a 4-day Team Performance Excellence

conference with the Human Resource Strategic Partners, Region HR and

HRD Consultants

. Process and track expenses for Objective Setting workshop for outside

consultant

. Provide administrative assistance and guidance on various projects for

the Strategic Partners

July 1993 - Dec 1994 Customer Focused Team Program Management - Project

Coordinator

. Coordinated logistics and schedule team leaders and coaches for

"Leading Customer Focused Teams sessions

. Coordinated logistics and scheduled CFTeam initiations covering 550

CFTeams worldwide. This included daily communications with the

CFTeams located in the US and International countries consisting of

the top 100 accounts of NCR

. Processed and tracked expenses for the CFTeam contracted facilitators.

Assisted in coordinating and participated in a six day CFTeam

facilitator conference

. Provided assistance on logistical issues to the 15 Global facilitators

. Provided administrative guidance on various projects to the CFTeam

Product Management staff

March 1989 - July 1993 Corporate Marketing Research & Analysis -

Administrative Support

Oct 1986 - March 1989 Retail Systems D&P Division - Administrative Support

June 1985 - March 1989 Administrative Services - Word Processing and

Graphics Specialist

March 1985 - June 1985 Human Resources - Cooperative Student

Education:

1985 Graduate - Twin Valley South High School, West Alexandria, OH

1983-1985 Graduate - Career Technology Center, Clayton, OH - Associates

Degree, Office Administration

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