Customer Service Manager

Tiffani N. Harris

*** ********* *****. . **. *********, FL 32086 . 904-***-**** . (904) 554-

**** . *******-******@*******.***

Office Assistant/ File Clerk

Professional Skills

General office Quick Books Typing 50 wpm

duties

Microsoft Office Windows Vista Filing and Editing

'07

Microsoft Windows Lotus 1-2-3 Accounting

Word Perfect Outlook '07 Bookkeeping

5.1/6.1 Internet Customer Service Oriented

Power Point '07 Dbase III Attention to Detail

Access '07 A/S 400 Management Skills

Excel '07

? Excellent grammar, verbal, and writing skills, resourceful and well

organized

great telephone skills, high energy level, comfortable performing

multi-faceted tasks and

projects in conjunction with day to day activities.

? Strong interpersonal skills, the ability to get along with diverse

personalities, tactful, and

flexible with both internal and external customers. Established and

built business relationships and credibility.

Professional Experience

1 LEAD NIGHT AUDITOR, 2009-06/10

COURTYARD MARRIOTT -

St. Augustine, Florida

Greet, register, and assign rooms to guests of the hotel, Issued room keys

and escort instructions to the amenities, and recreation activities in the

hotel, Kept records of room availability and guest accounts, manually or

using a computer, Verified all customers' credit cards, and established how

the guest were paying for accommodations, Transmitted and received

messages, using telephone switchboard, Computed bills, collected payments,

and made appropriate changes for guest in the event of an error, Performed

simple bookkeeping activities, such as balancing house, restaurant, and

cash accounts, Posted charges such as room & tax, food, liquor, or

telephone calls, to ledgers manually or by computer. Proficient of

principles and processes for providing customer and personal services for

guest, Methods for showing, promoting, and selling products or services,

This includes marketing strategies, and sales techniques.

2 ACCOUNTS/COLLECTIONS MANAGER, 2008- 2009

3 EZ CREDIT AUTOMOTIVE INC. - St. Augustine, Florida

Received payments and post amount paid to customers account, Locate and

monitor overdue accounts, using computers and a variety of automated

systems, Record information about financial status of customers and status

of collection efforts, Locate and notify customers of delinquent accounts

by mail, telephone, or personal visit to solicit payment, Confer with

customers by telephone, or in person to determine reasons for overdue

payments and to review the terms of sale, service, or credit contracts,

Persuaded customers to pay amounts due on credit accounts, damaged claims,

or non payable checks, or to return merchandise, Sort and file

correspondence and perform miscellaneous clerical duties such as answering

correspondence and writing reports, Keeping customer information and all

files updated. Arrange for debt repayments or establish repayment schedule

based on customers' financial situation.

5 ADMINISTRATIVE ASSISTANT/ OFFICE MANAGER, 2006-2008

MACK'S MASONRY - St. Augustine, Florida

Interact with and assist customers. Performed general office duties,

Scheduling customers for services, Ordered supplies, Maintaining records

management systems, Prepared invoices, reports, memos, letters, financial

statements and other documents, using word processing, spreadsheet,

database, or presentation software. Open, sort, and distribute incoming

correspondence, including faxes and email. AP/AR, Business Accounting &

Bookkeeping, Time Management, and Payroll.

NIGHT AUDITOR, 2005 - 2006

BEST WESTERN - St. Augustine, Florida

Greeting guest, Multi-phone lines, Check guest in and out, Reservations,

Guest Services, and Transmit and receive messages, using telephones or

telephone switchboard. Review accounts and charges with guests during check

out process. Perform simple bookkeeping activities such as balancing cash

accounts. Compute bills, collect payments, and make changes for guest, and

Configured numbers for hotel intake and keeping a record of revenue year to

date.

Education & Credentials

Associates Degree, Office Support Technology . First Coast Technical

College - St. Augustine, FL

Silver Credential, Florida Ready to Work program . WORK Source Education -

St. Augustine, FL

references

Available upon

request

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