Customer Service Manager

Brian L. Knack

*** ******* ***** # *************, ** 29607 Phone: 864-***-****

E-mail: abiphl@r.postjobfree.com

Employment Specialist/Career Services

Core Competencies

Recruitment Applicant Screening Applicant Tracking

Career Development Resume Preparation Job Leads

Microsoft Office Suite Job Fairs Strategic Sourcing

Professional Experience

Employment Specialist Job Connection Greenville, SC 5/2010 - Present

Services

Inform applicants of job openings and Aid people in looking into furthering their

details such as duties and education to qualify for better job

responsibilities, compensation, benefits, opportunities

schedules and working conditions. Helped to design and create a PowerPoint

Interview job applicants to match their Training Manual for volunteers

qualifications with employers' needs, Alpha-Numeric Data Entry

recording and evaluating applicant Review employment applications and job

experience, education, training and orders to match applicants with job

skills. requirements, using manual and computerized

Maintain records of applicants not file searches.

selected for employment. Select qualified applicants or refer them to

Aid people in signing up for Unemployment employers, according to organization policy.

with the local workforce center and on

multiple job boards. Instruct job applicants in presenting a

Aid people in creating resumes and cover positive image by providing help with resume

letters writing, personal appearance and interview

Aid in job searches techniques.

Created a Resume format guide for Evaluate selection and testing techniques by

volunteers. conducting research or follow-up activities

and conferring with management and

supervisory personnel.

Senior Retail Goodwill Ind. of WNC Asheville, NC 10/2008 - 2/2009

Associate

Processed cash, credit and check Maintained store cleanliness.

transactions. Had charge of and maintained silent auction.

Provided friendly customer service and

resolved customer disputes.

Took in and processed donations.

Brian L. Knack

Teller TD Banknorth Monticello, NY 8/2006 - 6/2007

Data entry and maintained customer Processed cash, credit, and check

accounts. transactions.

Filed confidential personal account Referred customers to bank products

information. available for them.

Ordered office supplies and bank forms. Use of Microsoft Office programs including

Performed personal account research for Word, Outlook, and Excel.

customers.

Customer Sales Wal-Mart Monticello, NY 7/2003 - 8/2006

Associate

Assembled products. Provided friendly customer service and

Loaded and Unloaded trucks. resolved customer disputes.

Operated warehouse machinery (forklift, Received and managed department inventory.

scissor lift, electric pallet jack and Sold various store items.

hi-lo) Supervised up to 7 employees.

Ordered department merchandise.

Processed cash, credit, and check

transactions.

Administrative God's Way to Recovery Milford, DE 2/2003 - 7/2003

Assistant/Resident

Manager

Resident Manager over a Drug and Alcohol Grant research and development.

Rehab house with 4 - 8 men. Business partnership and donation

General clerical and administrative development.

duties.

Education

Aerospace Engineering Syracuse University

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