Assistant Office
Resume:
Tia Allen
Canal Winchester, OH 43110
614-***-**** (Cell)
Email: ************@*****.***
Career Profile
Candidate offers over seven years of experiences from the public and
private sector in positions of trust and confidence as an administrative
assistant. Highly organized, goal oriented and customer focused.
Accustomed to working in a fast paced team environment where
contribution of talents toward operational efficiency and effectiveness
is key toward the successes needed in the workplace.
Summary of Professional Experiences
Lamps Plus - Billing/Accounting Department, Chatsworth, CA
April 2010 - August 2010
Billing Representative
Attempted to collect money owed to the company. Kept track of customer
account information, usually via computer, and how much each customer
owed. Noted payments that were made on time and flagged those that were
past due. Often handled other tasks as well, such as answering phones
and faxing paperwork. Forwarded emails to clients who owed the company
money, detailing how much a customer owed, what type of payment is
expected and when it is due. In the event a payment was delinquent,
attempted to contact customers via email, and by phone. Also
investigated fraud orders that were placed online and maintained a
spreadsheet of the fraud orders and addresses so that other orders could
not be placed and delivered.
State of Ohio - Office of Information Technology, Columbus, OH
October 2007 - July 2009
Executive Assistant to the Chief Information Officer and Chief
Information Security Officer
Provided administrative support to the Chief Information Officer and
Chief Information Security Officer, to assure efficiency and
effectiveness in the operations of the office. Independently provided
guidance and responses on non-legal interpretation of policies and
procedures. Handled all incoming calls from constituents, external
stakeholders, and governmental employees. Managed the CIO and CISO's
calendar through GroupWise and Outlook systems. Prepared agenda notices,
departmental minutes, and handled confidential correspondences and other
reports. Communicated to departmental staff on behalf of the CIO
regarding assignments, sensitive timelines, and other matters.
Maintained an inventory of office supplies and organization of
administrative files. Maintained the department's website and intranet
updates for internal and external stakeholders.
Ohio Department of Job and Family Services - Bureau of Accounting,
Columbus, OH
February 2007 - October 2007
Account Clerk 2
Assumed responsibility for the handling of statewide fraud and forgery
claims. Provided administrative oversight in the tracking, tracing, and
placement of holds on accounts in the handling of constituent warrant
payments. Processed stop payment requests on reported lost or stolen
checks. Organized the Franchise encumbrances for business' owed money on
change of ownership or closure status.
State of Ohio - Treasurer of State, Columbus, OH
April 2005 - January 2007
Receptionist
Served as the first person of contact into the Treasurer's office for
administrative and constituent support. Entered diversified information
into the client database. Maintained a comfortable work environment for
employees and customers. Participated in the procurement of office
equipment and supplies, including the negotiation of prices between
multiple vendors. Scheduled meetings through GroupWise and Outlook
systems. Handled the distribution and processing of incoming and
outbound mail and correspondence.
GAP INC. DIRECT, Grove City, OH
August 2002 - April 2005
Sr. Fraud Specialist / Team Lead
Responsible for the training and supervision of employees. Served as a
liaison between customers and sales representatives on complaint
matters. Created spreadsheets and provided reports on the call volume
and work productivity of staff members. Motivated a staff of 80
employees to meet departmental goals by reducing the amount of
fraudulent orders. Provided employee training on select software
packages, on computer usage and telephone call recordings that increased
overall employee productivity. Tracked fraudulent order status and
recorded timeliness trends on the processing of customer orders.
Education
Associate of Arts (AA). Major: Business Administration. 2006
Columbus State Community College, Columbus, OH
Computer Skills
Skilled and demonstrated proficiency in the use of standard office
equipment, Microsoft Word, Excel Spreadsheets, Access Database,
FileMaker Pro, Visio, Outlook, Groupwise and Power Point.
References Available Upon Request
Contact this candidate