Tia Allen

**** ******* **** *****

Canal Winchester, OH 43110

614-***-**** (Cell)

Email: abipf8@r.postjobfree.com

Career Profile

Candidate offers over seven years of experiences from the public and

private sector in positions of trust and confidence as an administrative

assistant. Highly organized, goal oriented and customer focused.

Accustomed to working in a fast paced team environment where

contribution of talents toward operational efficiency and effectiveness

is key toward the successes needed in the workplace.

Summary of Professional Experiences

Lamps Plus - Billing/Accounting Department, Chatsworth, CA

April 2010 - August 2010

Billing Representative

Attempted to collect money owed to the company. Kept track of customer

account information, usually via computer, and how much each customer

owed. Noted payments that were made on time and flagged those that were

past due. Often handled other tasks as well, such as answering phones

and faxing paperwork. Forwarded emails to clients who owed the company

money, detailing how much a customer owed, what type of payment is

expected and when it is due. In the event a payment was delinquent,

attempted to contact customers via email, and by phone. Also

investigated fraud orders that were placed online and maintained a

spreadsheet of the fraud orders and addresses so that other orders could

not be placed and delivered.

State of Ohio - Office of Information Technology, Columbus, OH

October 2007 - July 2009

Executive Assistant to the Chief Information Officer and Chief

Information Security Officer

Provided administrative support to the Chief Information Officer and

Chief Information Security Officer, to assure efficiency and

effectiveness in the operations of the office. Independently provided

guidance and responses on non-legal interpretation of policies and

procedures. Handled all incoming calls from constituents, external

stakeholders, and governmental employees. Managed the CIO and CISO's

calendar through GroupWise and Outlook systems. Prepared agenda notices,

departmental minutes, and handled confidential correspondences and other

reports. Communicated to departmental staff on behalf of the CIO

regarding assignments, sensitive timelines, and other matters.

Maintained an inventory of office supplies and organization of

administrative files. Maintained the department's website and intranet

updates for internal and external stakeholders.

Ohio Department of Job and Family Services - Bureau of Accounting,

Columbus, OH

February 2007 - October 2007

Account Clerk 2

Assumed responsibility for the handling of statewide fraud and forgery

claims. Provided administrative oversight in the tracking, tracing, and

placement of holds on accounts in the handling of constituent warrant

payments. Processed stop payment requests on reported lost or stolen

checks. Organized the Franchise encumbrances for business' owed money on

change of ownership or closure status.

State of Ohio - Treasurer of State, Columbus, OH

April 2005 - January 2007

Receptionist

Served as the first person of contact into the Treasurer's office for

administrative and constituent support. Entered diversified information

into the client database. Maintained a comfortable work environment for

employees and customers. Participated in the procurement of office

equipment and supplies, including the negotiation of prices between

multiple vendors. Scheduled meetings through GroupWise and Outlook

systems. Handled the distribution and processing of incoming and

outbound mail and correspondence.

GAP INC. DIRECT, Grove City, OH

August 2002 - April 2005

Sr. Fraud Specialist / Team Lead

Responsible for the training and supervision of employees. Served as a

liaison between customers and sales representatives on complaint

matters. Created spreadsheets and provided reports on the call volume

and work productivity of staff members. Motivated a staff of 80

employees to meet departmental goals by reducing the amount of

fraudulent orders. Provided employee training on select software

packages, on computer usage and telephone call recordings that increased

overall employee productivity. Tracked fraudulent order status and

recorded timeliness trends on the processing of customer orders.

Education

Associate of Arts (AA). Major: Business Administration. 2006

Columbus State Community College, Columbus, OH

Computer Skills

Skilled and demonstrated proficiency in the use of standard office

equipment, Microsoft Word, Excel Spreadsheets, Access Database,

FileMaker Pro, Visio, Outlook, Groupwise and Power Point.

References Available Upon Request

Contact this candidate