Manager General

Linda Battista

***** ********* ******, ************, **. 32256 H: 904-***-**** C: 904-***-****

Profile

Self-directed, with strong management and supervisory skills; Able to organize and direct workflow to meet

objectives. Excellent communication and interpersonal skills. Committed to providing a level of

uncompromising service by going the “extra mile” for customers. Seeking a position as General Manager.

Skills Highlights

1 Strong communication and interpersonal skills with the ability to disseminate ideas and generate action

throughout an organization

1 Skilled at organizing and resolving problems that arise in day-to-day activities

1 Conscientious, meticulous, high energy self-starter who takes pride in work

1 Strong problem-solving and decision-making skills; ability to draw from experience and knowledge and

apply to current problems to effect a resolution

1 Adept at both oral and written communication skills, interacting effectively with individuals at all levels

Experience

1 Won the Lighthouse Award for Outstanding Service and Accommodations in 2005 – Top 5%

1 Circle of Excellence Award winner for 2005, 2006, 2008 and 2009

1 Achieved nine (9) Outstanding Quality Assurance inspections with Hampton Inn & Suites 2005-2010

1 Coordinated successful opening of the Fairfield Inn & Suites-Jacksonville Beach

1 Manage all facets of the successful operation of hotel in an efficient and profitable manner

1 Supervise guest services department to ensure customers’ pleasurable visiting experiences

1 Determine staffing requirements; direct the interviewing, hiring, training, reviews, development of

personnel, and staff meetings, keeping in mind the needs of the customers we serve

1 Greet guests with warmth and a smile; listen attentively and courteously to customer queries and provide

appropriate information

1 Maintain detailed and accurate bookkeeping records in order to ensure the financial integrity of the

company; performed billing, banking and collections as well as typical day to day operations.

Employment Summary

Hampton Inn & Suites, Jacksonville, Fl

General Manager, 2005-July 2010

Fairfield Inn & Suites, Jacksonville Beach, FL

General Manager, 2003-2005

Hampton Inn, Canton, OH

Area General Manager, 2001 - 2003

General Manager, 1999 - 2000

Director of Sales; General Manager, 1996 - 1998

Hilton Hotel Corporation, Memphis, TN; Sr. Quality Auditor, 2000 - 2001

Country Inn & Suites, Cuyahoga Falls, OH; General Manager, 1998 - 1999

Relevant Training

Quality Oil Company QTR Training-2005; Shaner EPLI Training-2003; Marriott Fundamentals Training-2003;

Hampton Brand Training-2003, 2002, 2001, 1998; Hilton HHonors Training-2000; Promus Hotel Revenue

Maximization Training-1999; Promus Hotel General Manager Leader Program-1998; Promus Hotel Sales

Account Management-1997

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