Medical Manager
Resume:
LORI L. COOK
Boise, ID *****
Email: *********@*****.***
EDUCATION
Bachelor of Arts in Liberal Studies, University of Northern Iowa, Cedar
Falls 2009
Associates of Arts in Law Enforcement, Inver Hills Community College, Inver
Grove Heights, MN 2004
COMPETENCIES
Management/Business Operations: Responsibilities included: managing and
scheduling subordinates, bookkeeping, inventory control, invoicing,
ordering products and materials, payroll, dealing directly with vendors,
creating and implementing processes and procedures, and conflict
resolution. Kept detailed accurate payroll and inventory records. Always
maintain a positive friendly upbeat attitude, leading by example motivating
staff to work to their maximum potential. Able to train and instruct
individuals: making complex concepts and directives, easily understandable
to managers, employees, and vendors. Organized and implemented a more cost-
effective business operation. Analyzed business records, profit, and loss,
conducting performance reviews, and training all staff members. Able to
handle, multiple tasks simultaneously, often under time pressured and
stressful circumstances.
Emergency Medical: Excellent working knowledge of the healthcare and
athletic industries, emergency response practices, procedures, and medical
terminology. Nationally Registered and Minnesota State Certified as an EMT-
B. Responsible for direct patient care in a wide variety of emergency
situations e.g. youths, elderly, athletes, Able to communicate
effectively and calmly with patients, coworkers, medical staff and other
EMS providers. Kept detailed, accurate patient care reports and
documentation.
Law Enforcement/Corrections: Over five years progressively more responsible
experience as a professional in the correctional and law enforcement
industry. Excellent working knowledge of correctional systems, facility
operations, laws and legal processes and procedures. Responsibilities
include: training new hires on processes, procedures, central dispatch
control, determine proper response and dispatch procedures, test alarms
systems, monitoring surveillance camera's, access control: verifying
visitor and employee information, kept detailed accurate incident and
inmate and personnel traffic flow documentation, patrolling and securing
cells, facilities, and investigating any suspicious activities. Position
required determining source of incident and resolving issues at hand, able
to diffuse hostile situations in a calm, professional manner using verbal
de-escalation techniques. Operated panels to secure doors, inventory
control, foresee and control outbursts, properly and safely restrain,
handcuff and detain inmates to ensure safe, secure environments for both
officers and offenders. Kept detailed accurate incident and report records
and documentation.
Customer/Patient/Human Relations: Extensive experience working directly
with patients, physicians, nurses, coursework participants, subordinates,
support staff, other health care professionals, and equipment vendors.
Experience working in correctional facilities, encouraged participation in
processes, programs and activities. Always maintain a positive and
enthusiastic attitude even under stressful circumstances. Excellent
communications, public/patient relations and independent problem solving
skills.
Computers/Technology: Experience in overall office procedures: e.g.
litigation preparation, research, review, preparing files, answering
multiple phone lines, filing, faxing, scanning, copying, cash handling,
balancing budgets, inventory control, invoicing, and operating IBM
Computers, utilizing custom software. Knowledge of Microsoft Word, Excel,
and the Internet. Excellent organizational, time management, keyboarding
skills and attention to detail.
PROFESSIONAL HISTORY
Sporting Events EMS, Blue Line Medical Services, St. Paul, MN
2008-Present
EMT/Dispatcher/Office Support, Allina Medical Transport, St. Paul, MN
2002-2010
Correctional Deputy, Dakota County Sheriff's Department, Hastings, MN
2001-2002
General/Assistant Manager, Dominos Pizza, Inc., IA & MN 1995-
2001
Police Officer, City of Waterloo, Waterloo, IA
1990-1994
EXCELLENT REFERENCES AVAILABLE
LORI L. COOK
235 W Arrowrock Ln
Boise, ID 83706
Email: *********@*****.***
REFERENCES
Stacie Gillette
447 W.Horseshoe Dr
Shoreview, MN 55126
******.********@**.********.**.**
Case management Assistant
Hennepin County, MN
Vic Williams
7001 Harriet Ave S
Richfield, MN 55423
******.********@*********.***.**.**
Coordinator of Technology Systems and Support
Richfield Public Schools
Michelle Roberts
292 County Road BB
Baldwin, WI 54002
************@*****.***
Police Officer
City of Lakeville, MN
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